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“I had a very good overall experience at the Oilstop location in West Valley.
When I first pulled in, Chris was already walking toward my vehicle before I even came to a complete stop. He let me know there was about an hour wait, and when I asked when a better time to come back would be, he told me Monday morning would likely be better. I came back Monday morning and there was no wait.
From the moment I pulled in, the customer service was excellent. Derek greeted me right away, guided me into the bay, and the team was ready to help immediately. I was offered a beverage or water, and I never had to get out of my vehicle.
The team was professional, friendly, and not pushy with additional services. I appreciated the transparency during the service. They showed me the oil filter before installing it, used a clear pump at the front of my vehicle where I could see the old oil being removed, and showed me the oil level afterward to confirm it was filled properly. The whole service took about 22 minutes.
The only reason I’m giving 4 stars instead of 5 is that a few items listed with the Groupon offer were either not completed or unclear. I was not told about the $30 second-vehicle voucher, I did not observe the windshield being washed, my door hinges/latches were not lubricated, and my invoice said tire pressure was “not checked — guest request,” but I did not decline that service.
Overall, the staff and customer service were excellent, and I would still recommend this location. I just think included items should be completed consistently or clearly communicated during the visit.”
“Mark was very clear on the services we were receiving, going through each service and explaining the price. He showed us under the hood of our car to point out the reason for some of the services, including a corroded battery.”
“Great service from the boys at grease monkey if you guys are looking for great service and affordable prices go see Jessie, Mario and Carlos they will get you taken care of”
9:45AM - 5PM
3669 S Redwood Rd, West Valley City
Oil Change
“Had a tough time passing my car emission due to various car issues but Mr. Paul at FastLube Plus made it possible! Very reliable and honest man! Thank you for your services!”
“The shop use to be Bill and Randy but now is Gurate Mex they have continued with the same great service and affordable rates. Being on a fixed income I have been able to rely on good rates and ontime services. They allway call and let me know how much to fix what is wrong and getting permission before continuing on with the repairs. Great job guys.”
“The service I obtained was done in timely manner. I was there for emissions and oil change on my vehicle. The employees were kind and professional and any questions I asked they patiently explained in detail.”
“We've been bringing both our vehicles to this location for years. They're fast, friendly and leave our vehicles cleaner than when we arrived.
We've visited other oil change centers around the area, and they offer the best price for a full synthetic oil change. Way cheaper than that Lube location down the street.
They offer tire repairs, rotations and you can pick up a set of 4 while you get that oil changed. We've had nothing but great experiences here. You'll see us there each time we need an oil change, you should consider this location the next time you need an oil change too. Enjoy”
“I was changing oil at home for my newly bought 2009 corolla when I could not figure out how to unstuck the stuck oil filter housing. Whoever changed the oil before must have given it a very excessive torque. Brought the car to walmart and they took it right in. I only had to wait 5 mins then my car was ready to go. They were able to loosen it with the right tool and best part was they did not charge me anything. What a hero!”
“Douglas tires are Goodyears brand exclusive through Walmart! Excellent price and quality replacement! Service was nice because I just dropped off my car and they called me when done!”
Oil Change
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“I have been taking my vehicles here for over 10 years and I have family that has been coming to back shop for 20+ years. This is the ONLY place I will take a vehicle. Not only a great service and a reasonable price but, great people as well. That's why most of Back Shop's customers are regulars who continue to come back year after year. You can't but a value on honest mechanics and that's what Back Shop is.”