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“So pleased with my experience here! Brady gave excellent advice and great customer service and an affordable solution to sort out a terrible saddle situation on my new e-bike. I left with a bike I'm excited to ride instead of dreading. Great experience and a great shop!”
“The ENTIRE team here is awesome, love being a regular here. The coffee is great, the bike help is great, the food is awesome, and the bike fit i got has been excellent. Really happy they have Rhonda to hold down the fort as well, she has to be one of the hardest workers ive met.”
“I really do not have enough good things to say about the entire staff at this location. Any time I’ve ever come in with a question I get nothing but friendly and helpful advice. The guys are always excited to talk about bikes, educate on components, and lend a helping hand. There’s never any uncomfortable pressure to buy something you don’t want/need, and when time permits they’re even willing to show you how to do something yourself. Don’t hesitate to stop in here.”
“This was my first-ever bike fitting in over 35 years of cycling, which honestly feels a little wild to say out loud. Every bike I’ve ever bought from a shop was basically, “Here’s your bike—have fun.” I remember hearing that some shops used to talk about fitting, but after seeing how involved this process really is, I completely understand why that was never a free add-on.
Bill started by taking detailed measurements of my body—seat height, reach, cleat position, the whole deal. What really impressed me was that he didn’t stop there. He also watched my mobility and core strength and gave me specific recommendations on what I could work on to improve both. That alone was eye-opening.
After about the first hour of measuring, I got on the bike and Bill immediately said, “That’s your problem.” I had come in complaining about lower back pain, and it turns out my saddle was over 25 mm too high. Either I’ve been shrinking with age (very possible), or I’ve been riding with my seat too high my entire life. Probably a little of both.
The saddle process was another huge win. Buying saddles at a bike shop has always felt awkward—staring at a wall of seats, sitting on them in the store, trying not to look suspicious. During the fitting, Bill set up a quick-change saddle system and laid out 12 different saddles. I hopped from one to the next, and within about 30 minutes we found a saddle that was night and day better than what I had been riding. There is no way I could have figured that out on my own.
From there, we dialed in the handlebars and stem length and angle. Because everything was measurement-based, the process felt controlled, intentional, and appropriate—not guesswork.
Overall, my first experience with a bike fitter was honestly amazing and something I should have done years ago. Bill and John made me feel welcome and comfortable the entire time. They documented all my measurements and saved them to my profile, which means the next time I buy a bike, the sizing process should be much quicker and easier.
I give Bikefitr 5 stars without hesitation.”
“This is the best store with the best products! My dad was wearing a Wavecel Helmet while he got hit by a car, and it completely protected his head. If you are considering buying it, then do! The company themselves was amazing too, reaching out about replacement and damage policies, and were amazing to help my dad get a new helmet free of charge! Trek is the best :)”
“I took my bike in to replace both tubes and had them add the green goo as well. They are a top notch staff and provide great customer service.
Thanks gentlemen!! ??”
“It was my first time buying from this business and I would do so again! They didn’t have my item in stock yet as it was back ordered but I got communication within 48 hours if I wanted to keep the delay or get another product. Customer service like that in this day and age is forgotten. In a world where consumers have choices, that level of integrity and transparency is forgotten. No other big bike company would’ve taken the time to reach out to me first. Keep doing great business!”
“I recently won a giveaway by Great Western E-bikes. Picking up the bike was easy, the staff was friendly and welcoming, and the store itself was spotless, organized, and professional.
You can tell they take pride in both their products and the customer experience. Even though I was there to claim a giveaway prize, I was treated with the same level of care and respect as any paying customer. The bike is amazing, and the entire experience left a great impression on me. Highly recommend checking them out if you’re in the market for an e-bike! Can’t wait to get out and ride!”
“I own a Brompton Bicycle. I live a car free lifestyle. There isn’t a Brompton Dealer close to where I live. Saturday Cycles is an authorized Brompton Dealer. Brompton has some specialized components and I needed some service work done.
I traveled with my Brompton to SLC by bus to attend a bicycle event. My plan was to explore SLC by bicycle and attend the bicycle event. At the conclusion of my trip I planned on leaving my Brompton at Saturday Cycles for service. I was going to have them box and ship my Brompton to my home after the service was completed.
I went into Saturday Cycles and spoke to Max in service. I explained what I needed done to my Brompton and the plan of shipping it at completion. Max told me that he would fit me in the service schedule now. He put my Brompton in the repair stand and completed the service promptly while I waited. Max provided amazing customer service! My Brompton rides like it is new. Max saved me shipping and transportation costs by completing my service on the spot. I highly recommend Saturday Cycles!”
“Great store for outdoor gear! We bought our toddler's bike and helmet at Wasatch Touring. And we just got outdoor camping chairs there. Dillion was super helpful and patient with us trying out the different chair types.”
“Bingham Cyclery's new location is on the bike path in Sugarhouse just north of the Patagonia outlet store.
They did a great job helping me with a broken derailleur cable and other stuff + gift certificates for my daughter and her boyfriend.
Thanks Angela, Ty and Jarrod!”
“We had a wonderful experience buying our bikes from Magnum Electric Bikes, SLC Trolley Square. The staff was fun and engaging. We got a great price. We haven't had a chance to use the bikes yet, due to the weather. But are looking forward to doing so.”
“It is good to find a shop that has the expertise and client service focus at the high level that Salt Lake eBikes does. They took the time to find the right bike for my specific needs.”
“First time for me buying a new frame....and couldnt be happier with the service and information i received from the staff here. They even went out of the way to honor a promo for me early so that i could start on my build. Thanks again!”
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“Top Gear is the BEST bike shop PERIOD. Ryan,the owner, provides superb customer service but also is one of the nicest people I have met since moving to Florida.I highly recommend Ryan at Top Gear for any of your biking needs.”