PNC Bank offers a positive banking experience with a focus on customer service. Many customers have been with PNC for years without any issues, frequently visiting the Duke Street branch. They appreciate the fast and easy service, often completing transactions in under five minutes. Staff members, like Mr. Noorani and Alison, have been highlighted for their exceptional support, explaining services clearly and assisting with inquiries. Mr. Noorani even went above and beyond by helping a customer identify and resolve a mistake with their LLC. Customers feel valued, noting the friendly and professional demeanor of the staff, who always greet them with a smile. One customer, who is blind, received helpful assistance from Matt when they lost their ATM, further showcasing the attentive service at PNC. While some customers suggested having more tellers during busy times, the overall sentiment is one of satisfaction and appreciation for the bank's commitment to making their financial management easier.
Heiba helped me today she was so kind and fast I adored her energy.
June 2026
Everytime I come to this location I have a great experience. One of the most helpful bankers here is Tigist she always leads with a smile and ensures customers are helped promptly. With the leadership of Shahin there is great client communication and I feel safe having my business accounts with PNC.
August 2024
PNC is a wonderful bank and this location is by far my favorite if I ever need an ATM or friendly kind service assistance from the tellers at the booth
