Visited the Kingstowne Truist branch to deposit checks , to take out cash and to open a Truist Visa card. I arrived about 40 minutes before closing time. The bank representative was able to ask me a series of questions and get me approved that day. She was very polite and professional.
October 2022
I would give zero stars if possible. The most UNHELPFUL, PLAIN RUDE, and ENTITLED people. After the merger this bank has become horrible. I recommend everyone get out while they can. When it was only Suntrust I rarely had problems and all the workers I encountered were nice and helpful.
October 2022
If I could, I would give the new management that has been providing poor services here for the past couple of months a -5! The MANAGERS behaviors are disgusting as they are very FULL OF THEMSELVES, RUDE, and UNHELPFUL!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.