Truist is adapting its services to ensure the health and safety of clients and employees, with teller services available through drive-thru lanes only and in-person visits by appointment. The Kingstowne branch has received positive feedback for its staff, particularly Melissa, who has been praised for her exceptional assistance during challenging mortgage closings. Clients appreciate the polite and professional service provided, whether for cash deposits, opening accounts, or reporting scams. The branch is conveniently located, allowing customers to handle banking tasks alongside shopping needs, making it a reliable choice for local banking services.
Visited the Kingstowne Truist branch to deposit checks , to take out cash and to open a Truist Visa card. I arrived about 40 minutes before closing time. The bank representative was able to ask me a series of questions and get me approved that day. She was very polite and professional.
May 2022
I had a check to cash, a roll of quarters to buy, and I wanted to report a scam text I received yesterday. The tellers were really nice and helpful and Melissa Benitez gave me some good tips about scams. A convenient location to get banking and shopping done in one trip.
March 2021
Staff is polite and helpful. However online services are difficult to use.
