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“I’ve never had a problem. I drop off UPS packages all the time and have never had a problem getting a receipt. I think some of the negative reviews come from people not understanding the difference between a UPS drop off and UPS access point. You can purchase a UPS label at Parcel Place and they will accept UPS drop offs if you already have the Amazon return shipping label printed.They cannot scan your Amazon return bar code and print the label for you. You need to go to an actual UPS store or UPS access point for that service (you can do that at AutoZone right down the street OR the UPS store in Bradlick shopping center).Additionally, with regards to the review about discrimination against Caucasians, I have never experienced anything like that. The owner has always been nice to me and I’m white. However, I always go out of my way to treat service people (waiters/bartenders/retail sales associates) with the respect they deserve, so I usually get excellent customer service in return.”
“I had a great experience at the Vienna UPS store! The associate Andrew was incredibly helpful and attentive, making sure all my needs were met with professionalism and kindness. The other team member was also very friendly and they both went out of their way to provide excellent service. Overall, both of them made my visit smooth and enjoyable. I highly recommend this location for their outstanding customer service!”
“Excellent service! Went there a couple of times in the past few weeks to get documents notarized. They have multiple notaries on site from 9 am through 6 pm (save for lunch break), which is rare. Costs $5 per signature.
Prompt, professional, and no fuss involved. Highly recommended!”
“Have to give the best rating since Thomas and Nita, always got me when I come in. They're precise, swift and charismatic. I always appreciate their service.”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“Faith goes above and beyond to help me and other customers. She displays patience and professionalism whenever she assists anyone. I am always grateful for her help.”
“I have to give this store 5-stars because everyone has been nothing short of exceptional! While the prices are a bit high, that’s to be expected for an on-campus service. I used summer storage both years as an undergrad and always received outstanding service—my boxes were delivered straight to my room, and any questions I had were answered promptly and helpfully. In addition, the staff—especially Dan—has always been incredibly helpful, whether it was guiding me through printing materials or assisting with returning Amazon items. Every time I’ve come in for help, I’ve been met with friendliness and efficiency.”
“I can’t thank Maribel, Harris, and Leo enough. They were patient and kind and really helped me pack several awkward and heavy packages. They really went above and beyond - and even worked with the driver (thanks, Hopkins!) to retrieve and repack an item for me. Customer service at its finest and I’m so grateful-thank you!”
“Intelligent Office has been so helpful we appreciate them the front desk staff is Amazing love Jenn & Mia this office is a gem if you want to grow your business!! Thank you ladies for all you do!!!”
“I rented a box for two three-month periods and had a great experience. The staff were always friendly and got to know us well enough to grab our packages before we got to the counter. Excellent service.”
“They’re the best. Went to two ups and 1 usps they were slow not nice and helpful. David is the best. He works fast and respectful. Overall professional. Thank you”
“This is a great friendly neighborhood location. I had a concern about a package that kept being delayed so I stopped by this location just to ask a question about it and one of the employees named Neyda assisted the best she could and just her taking the time to hear my concern eased my mind and let me know the package should be there soon and explained the process of how sometimes things happen at the package facility or the drivers. Later that day my package did arrive like she assured me and i even had to call back to just thank her for the listening ear and great customer service.”
“Very friendly and welcoming team - from Reception to Management. Was asked by three different people if I needed room space and
something to drink. Fond farewell as I left. :)”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
“I visit this UPS branch regularly for mailing packages, returns from Amazon, and other purchases.
Every time, l'm greeted with a friendly smile and receive excellent service from the knowledgeable and helpful staff.
Whether it's shipping, printing, or getting signs and banners made for my social activities and business, I've always found great value at a fair price. The parking is super convenient with spaces available both in front and back of the branch, and the shopping center itself is fantastic. It's the perfect place to get everything done in one stop. Highly satisfied!”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“The nicest UPS store I've ever been to. I needed to get something notarized and mailed and the gentleman there was kind and helpful. The whole staff was nice actually!”
“Joe was awesome, thank you so much. I got everything I needed & he took care off me & several others in a timely manner in less than 5 mins. He needs a raise. Thank you Joe?”
“When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“The people here are so nice! It’s my neighborhood UPS store and it’s always a pleasure going in. I’m there pretty often with returns and they always offer to help - try to make everything quick and easy.”
“I visited this store on Friday, walked in, waited in line, waited for the associates to help me…no one was paying attention… Mike walked out, called me down, and took care of everything I needed so fast. Greatful to Mike for his outstanding customer service!!”
“This team is great. I needed bound copies of a booklet done within half an hour for a morning meeting. Harris took my call and got all the details, and they came through! I appreciate the quick service and effective accommodation for my last-minute needs. Thank you!”
“Don't be fooled by the young employee's ! This location offers actual empathy and support when it feel's like things are going sideways ! We no longer will go to Fedex for our printing needs as the employee's here have been much more ethical and supportive when we've had varying requests. They also ALWAYS have a notary on hand which is priceless. Give them a try !”
“Spoke with Joe and that is a real stand up guy! He was very polite, allowed me to ask a bunch of questions about my package, he gave me an expectation flow and explained everything to me!! He's very patient and thorough. He gave me a lot of reassurance. Definitely recommend this place!”
“Convenient, easy to use, parking near to front door, pleasant people and helpful. Return of a heavy box took all of 3 minutes and they lifted it up to the counter. Excellent service!”
“Fantastic customer service. I was in a hurry and forgot to put the prepaid label on my Rent the Runway return. Called the store and they found the package for me and said they would hold it until I could get back there. Then the associate called me back and said she would put the label on for me, saving me a trip. Thank you!”
“The three employees working at #4832 on 8/2 at 1:50pm were awesome. I came into the store with two skateboards, which are unusual sizes and depths, ie not really a traditional thing to ship, and they figured out what box would be best and then how we could cut it a little bit to make sure that it fit, and that I wasn’t paying extra for no reason. The female employee proposed using a golf club box instead of one for fine art, and it worked PERFECTLY! These kids - and I say that out of respect because younger employees get a lot of flak these days - went above and boyond in their customer service and should be recognized for setting a new standard.”
“I have used this store for shipping, boxing, shredding, through the years they have always been extremely friendly, helpful and professional... My go to location”
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“I usually hate anything post office related, but it was the last day to return a package, and I inevitably walked into this UPS. I was super anxious, but the guy there quickly scanned the package and I was on my way! Super efficient, and nice staff.”