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“I had a really good experience with this NTB location after picking up a nail in one of my Michelin CrossClimate 2 tires. I had just bought a brand new set of four tires in May, so getting a puncture a month later was frustrating, especially once we realized the nail was too close to the sidewall and the tire could not be safely patched.
German, the shop manager, and Marvin were both great to work with. They were patient, clear about what needed to happen, and got the replacement handled within the day. You can tell this shop is juggling a lot between appointments, walk-ins, deadlines, and customers who all need help quickly, but the team stayed professional and kept things moving.
I also appreciated that they explained why the tire had to be replaced instead of patched. They even showed me the jar of nails, screws, and other road hazards they have pulled from tires, which made me feel a little less unlucky. Apparently, with all the construction around town, this happens more often than you’d think.
Big shoutout to German and Marvin. They took care of the issue, communicated well, and made an annoying tire situation much easier to deal with. I will definitely come back to this NTB location.”
“They were super friendly and efficient at completing the state inspection of my vehicle. I came here after having no luck at two other places. I appreciate their time since I came close to closing.”
“The folks there were great, David hooked me up with the repairs I needed and was great about keeping the car for a couple extra days while I was out of town. It was a little on the expensive side, but I think worth it compared to some other shops in the area. Very professional job.”
“I had a great experience here. I came in for an oil change. They were pretty busy, but they got me out of there within an hour. Andre was friendly, professional, and helpful.”
“I typically don’t leave business reviews, but the team at this location have been servicing my vehicle for about 4 years now. They’re always professional, clear about why certain services are needed, and incredibly friendly. I can’t say enough good things about these folks.”
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“Jim’s Automotive is seriously a gem. Nate and Richard always go above and beyond to explain car repairs in detail. They never upsell and prices are reasonable. As a woman who knows next to nothing about cars, I know I can trust Jim’s to recommend only what’s necessary. Shoutout to the other mechanics too. So happy I found this shop!”