The XFINITY Store by Comcast at 1515 N Courthouse Road in Arlington, VA provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews note that staff can provide rushed assistance and are incredibly helpful, informative, patient, and kind. Employees are described as knowledgeable and efficient, making processes smooth and easy to understand for services like updating accounts, setting up home wifi, and switching mobile carriers. However, there are also reports of a really bad experience with incorrect charges continuing after canceling service, which the company stated should not happen.
The reason i give 5 stars for this store is because of this person Emely because she provided me an excellent service. She was prompt, knowledgeable, and very courteous throughout the entire process. She took the time to answer all my questions and made sure everything was resolved. Truly outstanding customer service! she... read full comment
August 2026
Anthony was extremely helpful and saved me (and the woman before me) some $$! I had a much better experience than I was expecting!
July 2026
I went in just to get a new WIFI plan but ended up getting the best customer service from Cristian Lopez, he was really nice with us and made the experience feel very friendly. He helped us with everything we needed, he got an amazing deal for us, and went home very satisfied with the service and the experience overall.
