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“The staff is very nice and helpful. I always see very attractive men in here the few times I've been. As a single woman thats always an incentive to come back!”
“Relentlessly helpful and plain spoken, I've asked a few things that they weren't sure how to answer, not many but a few. I know they weren't certain because they told me, I am not sure about that and don't want to give you bad advice. Go. Go again. They want to make your life easier and they succeed.”
9:30AM - 6:30PM
7902 Fort Hunt Rd, Alexandria
Hardware Stores
“Love this store. It can be a little pricey but they have everything you need. A wide selection of random things: vintage candy, classic toys, and party, kitchen, and school supplies. The list goes on!”
“Ayers is an old-school hardware store that is just a joy to shop it with a little bit of every thing. I have used them for over 20+ years. Unlike the big box stores you can buy just one of something and not a whole box.”
“Edit: credit where due, they went out of their way to reach out and try to figure out a return option after this happened. It is much appreciated!It’s a typical Ace. Half the people who work here act so bothered that you’re interrupting them at the cash register to check out. Been bugged a few times but writing a bad review because they wouldn’t let me return a $75 product because the cardboard box it came it was partially ripped on the top flap (“unsellable”).”
“I love this place! To the casual observer it appears to be three neighborhood shops. Once inside, you find it's the Winchester (2018) house by Beetlejuice (1998) They have just about everything and it's an adventure.I can't list all you can find there, not sure I've seen it all. If DiCaprio visited Home Depot in Inception (2010) this would be it.The staff is great and can almost always find a solution.It's a neighborhood gem”
“I purchased a large mirror that came with the incorrect screw size and it's been challenging trying to find the correct size to fit the mirrors hardware. I came in on Thursday (02/29/24) and again today (03/03/24). Will helped me on Thursday and while the screws didn't fit, he was wonderful. Today Bill helped me out and I can't say enough good things about him. I haven't tried the screws out yet but either way, their assistance was greatly appreciated and very helpful.”
“This is a great neighborhood hardware store. All of the guys working there are so helpful to find things or give some light project advice. Every time I think about going to the big box store, I start at Bill's, and usually find everything I need, with much better store staff at bills.”
“The staff is very nice and helpful. I always see very attractive men in here the few times I've been. As a single woman thats always an incentive to come back!”
“They are always helpful and very professional and knowledgeable about the different professions. It's far better than sitting in Harry Homeowner/ Home Depot for two hours to get a box of screws lol !”
“Love this Ace Hardware, everyone is so helpful and kind. After several failed attempts of copying my condo key at other hardware stores, Ace was the one place to get it right. Such great customer service, this is my go to hardware store!”
“Brown's Hardware is my go-to place. The service is outstanding. The product knowledge is excellent. I find the product value to be as good as, if not better, than Home Depot. I'm invisible in the big box stores; no help, no knowledge, no assistance. I walk for miles looking and looking for things and end up with nothing. So Brown's is a god-send for me for gardening supplies as well as hard to find gadgets and advice. They repair screens as well as other services. Parking is also good given they are located in a very busy area. I am grateful for them and all they do.”
“About three years ago I had the pleasure of meeting a kind gentleman who worked in the downstairs grilling area of the store. We chatted a bit and I eventually purchased a grill. One of my first jobs as a youth was working at a local hardware store. So seeing all of the familiar odds and ends made me feel a bit nostalgic. I always have supported local business and took it as a sense of local pride that my phone number is among those listed as a frequent customer. So if you want to support local business that supports it's local community, this is the place to go. So.... why not 5 stars then? (Warning: Reading and Feelings Involved. They are a great shop with great staff in the following has no bearing on how I feel about their services, competency, or policies) Well, as someone who has worked retail, and works in the business world, I am a fan of communication and the appearance of customer service, even if you're telling the customer something that they do not like. I was in the market for some fire starters as I am taking my younger kids on a camping trip. I happened to arrive at 5:59. The store closes at 6:00. As I approached, I noticed that the door inside was being unlocked to let out two people, then the door was locked behind them. The store closes at 6:00. I attempted to make eye contact with the individual locking the door but failed at that. Another gentleman from inside walked past the front door and I said "Oh, I was late, sorry." and he made no eye contact, or didn't hear me, or knew they were closed.... something. But that interaction, or lack thereof made me feel as though I was encroaching on their time. Which I might have been. But from a customer service standpoint, and from my perspective, I would have appreciated a "Sorry, we are closed" verbally. They didn't have to do that, but it would have been nice. I think I've seen maybe one too many movie where someone goes to a place for assistance, and the townsfolk obviously lock the door. They don't know if I was going to say I left my car keys there or whatever. It just didn't feel right at the time. Long story short. Great store. I found what I needed at the grocery store, but I wanted to spend my money with them. Oh well. No love lost.”
6:30AM - 4PM
4817 Lydell Rd, Hyattsville
Hardware Stores
“I love this place! While I hate having the good folks who work here slave over my frequent piddling requests for a matching bolt or two (anyone recall the search for a metric equivalent to a #1 that was 2mm in length?) I always buy my bulk nut and bolt purchases here to compensate. THANK YOU!”
“I've ordered a lot of welding supplies through the Airgas Hyattsville location for my welding class at University of Maryland, and they are the absolute easiest to work with. Bernie is not only a top notch employee, but also a great all around guy. He has always been able to help me with any questions I have and I'm so thankful for his service.”
7:30AM - 4PM
1048 29th St NW #2, Washington
Hardware Stores
“This is NOT a corner hardware store, this is the place for contractors to go to buy a ton of what they need for a large job. Don't walk in to buy one screw or one pipe clamp. That said, they're good guys in there. Super knowledgeable, very helpful.”
“Their customer service is sterling! I had a problem with a faucet (that I purchased elsewhere) and Weaver's representative contacted the manufacturer, identified the part number, and ordered a replacement part even though the warranty had expired. Wow -- Thank you, Candace!”
“This Tenley store which is tucked under the Target has become my ‘local’ Ace. Sadly we lost our Ace in Woodley Park. The staff are helpful & friendly. On recent trips Juan & May both helped me find what I was Looking for in the store’s tight aisles. The store is is only a bus or train ride away, and is dog friendly!”
“If you want to support a local, small business, then Cherrydale Hardware is the place to patronize. From the moment you walk in, the folks here are eager to help you find the right screw or strategize about the best approach to your handyman project. They aren't pushy, nor will they upsell you; they genuinely enjoy their work and want to see you succeed.”
“I’m a homeowner that found capital after being frustrated with the lack of assistance and product choice at Home Depot. Walked in to the store and Michael got me set up with everything I need for my project. Asked me lots of questions to make sure nothing was forgotten. He gave me undivided attention and knew his stuff. Wish I had started coming here sooner. Every electrical need I have going forward will be purchased through Capital. Thank you.”
“It’s the little things……I called in search of a small o-ring and was the attendant wasn’t certain they had what I needed but encouraged me to come down and show them the part I was looking for. I normally would call another shop, but her pleasant demeanor and professionalism nudged me in their direction.When I entered the store, I was greeted immediately. I initially looked over my shoulder, because I assumed the attendant was speaking to someone else until I realized she was speaking to me.While waiting in line, a gentleman appeared and asked if I needed assistance. I showed him my part and he provided two o-rings. He shook my hand, looked me in the eye, and said it’s free of charge. That said, Ferguson Supply’s professionalism and attentiveness made a first time customer feel like a regular.”
“Went in with a bad sink drain ball lever. Needed to replace it. Advised to buy a new sink drain assembly...worked out great since I know how to install stuff like that. Good advise and price was on par with the "Big Box" stores. Will go back again!”
“Potomac Paint & Design Center has been my go-to store for three decades, providing impeccable professional service in paint products and design. In a recent exterior project, Haleem spent much time and effort to create just the right color for me to semi solid stain an ancient deck on my home to modernize and preserve. I am pleased and grateful. I wish there were more than a five star rating! Highly recommend.”
6:30AM - 5PM
3684 King St, Alexandria
Hardware Stores
“I haven't had the opportunity to need paint but when I do I recommend to go here. The gentleman working yesterday 5.23 morning left the store to open the usps door open as I was carrying several boxes. If that's how they treat a stranger not even entering their store I can't imagine how excellent their customer service is. Thank you again sir!”
“Selling industrial equipment is one thing, supporting it is another. Art Siegel, the President, was gracious enough to spend time with me as I attempted to learn the fundamentals of a new CNC machine. Even though I did not buy the machine from him, he spent time bringing me up to speed on the operation of the machine. He didn't have to do it, but did. Buy your equipment here, the support is perfect....”
7:30AM - 4:30PM
5200 Wilson Blvd A, Arlington
Hardware Stores
“Gave them a call beginning of the week to make an assessment on a commercial door that needed to be replaced and informed me that the frame did not have to be replaced because it was still in good shape. Following week one of their employees Shawn performed the door installation diligently showing his work ethics. Bottom line this company showed profession, skills and superb customer service.”
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“Large and spacious hardware store in the old school sense. The staff is knowledgeable like Fragers of yore without the crowded piled aisles.The rooftop garden is a work in progress, but the space should prove incredible before long.Nice tool selection, garden section is adequate but slightly slim on choices, the upstairs has a little bit of everything else.”