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“I had such a great experience at Ace Hardware, all thanks to an employee named Brian! I came in trying to figure out the right materials for a home improvement project, and honestly, I felt a little overwhelmed by all the options. Brian noticed I was struggling and immediately stepped in to help.
He was so patient, walking me through the different choices and explaining the pros and cons of each one in a way that actually made sense. He asked good questions about what I was working on so he could point me toward exactly what I needed, instead of just handing me the most expensive option. It was clear he genuinely wanted to make sure I left with the right materials for my project, not just a quick sale.
Customer service like this is hard to find these days. Brian went above and beyond, and it turned what could have been a stressful shopping trip into an easy, even enjoyable one. If you're heading to this Ace Hardware and need help, ask for Brian — he clearly knows his stuff and genuinely cares about helping customers get it right.
Thank you, Brian, for your patience and expertise! It made all the difference.”
9:30AM - 6:30PM
7902 Fort Hunt Rd, Alexandria
Hardware Stores
“Just discovered this place today and I’m amazed! Charming, friendly, and both practical and whimsical. My kids could spend hours here and my husband and I are just as entertained browsing. Will definitely be back!”
“I like this store!
I always check here first for general hardware supplies. While a small store, they surprise me with the abundant and varied supplies they do have on hand. Their friendly, knowledgable staff are always ready to help.
Today, I suddenly needed spray foam and spare keys. They had both.
Last week I needed window and door insulation, they had it.
Wood stain for furniture? Yep, they got it.
Car ice scraper? Yep, they have it.
I needed a special fuse for my electrical system. They didn’t have it. Nor did I expect them to have it. Yet looked just in case they might have it.
What a great addition to the neighborhood!”
“A Harbor Freight store serving the Alexandria area was needed for a long time. Like any other HF, you will likely find anything at this store as you will at another HF and at great prices. My only complaint about this location is the parking lot, as this shopping plaza was built when the area wasn't so built up. Getting in or out of the lot during rush hour can be a wait, and on the weekends parking can be difficult due to the other businesses.”
“I had a project around Alexandria and Benjamin Moore store was closed temporarily and I went to Potomac paints for the first time and I had an amazing experience despite the shopping Centre is under construction. Jose went out of his way and load all my orders and Rachel helped with ordering the paint cuz they were out of stock. Definitely recommend my ppl there.”
“I’m a homeowner that found capital after being frustrated with the lack of assistance and product choice at Home Depot. Walked in to the store and Michael got me set up with everything I need for my project. Asked me lots of questions to make sure nothing was forgotten. He gave me undivided attention and knew his stuff. Wish I had started coming here sooner. Every electrical need I have going forward will be purchased through Capital. Thank you.”
“I initially went to Ferguson's warehouse in Alexandria and a gentleman was very helpful and referred me to their showroom near Springfield for more selections.. I just purchased bathroom fixtures from the Springfield showroom which has an expansive display. Bernie is an exceptional salesperson!! He spent so much time explaining brand features and options and I am so appreciative.”
“I was greeted with smiles and a hello by almost all the employees throughout the store. The person at self checkout actually noticed I scanned an item more than I should've. I had no clue until he said something and helped me take the extra item off. Thank you!”
“I stopped by the Pro Desk at Home Depot today to pick up some materials for work (I’m in the pest control industry), and I wanted to recognize an employee named Jake.
In the short time I interacted with him, he was one of the nicest and most considerate people I’ve met in a long time. He was incredibly friendly, helpful, and genuinely welcoming.
I’ve spent 20+ years in the restaurant business, from working in two Michelin-star establishments to even sports bars, and in that time I’ve interacted with millions of people. Because of that, I feel like I have a pretty good sense of when someone is showing genuine kindness versus forced customer service — and Jake is the real deal.
His hospitality really stood out to me and it shouldn’t go unnoticed. He truly made my day and I really appreciate the way he treated me as a customer.
Thanks again, Jake. Keep being you.”
“Robert in the lumber department went above and beyond to help me. He was very respectful and professional. I explained my project to him, and he took the time to recommend the right type of lumber and even cut everything exactly to the sizes I needed. His advice saved me a lot of time and helped minimize waste. Excellent customer service—I really appreciate his help.”
“Outstanding help, Mijo (not sure name) Sunday 18th. He was patient in finding off size bolt. I was short one bolt on job, made my day. Good service. (I'd been Home Depot & ACE)
Yanci at Lowe’s was outstanding. The first dryer was severely defective—so loud the tech confirmed it needed to be returned. Without Yanci’s help, I would have canceled the purchase and gone to Home Depot. Her personal service is the only reason the situation was resolved satisfactorily. Good staff truly makes the difference.”
“Excellent experience shopping there today. A nice lady, if I remember correctly her name was Laura (but I do remember she is a district manager), was very helpful, very professional, gave me a lot of advice, it was a true pleasure talking to her.
But I must say all the staff was very polite, friendly and helpful, there was a large selection of different plants and other items for a garden and I left the store as a very satisfied customer. Thank you.”
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“I bought a Weber Spirit E435 from Village Hardware a few weeks back and highly recommend it. Jim and Rick helped me find the right one, delivered it, helped me get everything set up, walkthrough of maintenance, and even hauled my old one away. It was more than you'd hope for and I really appreciate how easy they made it.”