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“I had such a great experience at Ace Hardware, all thanks to an employee named Brian! I came in trying to figure out the right materials for a home improvement project, and honestly, I felt a little overwhelmed by all the options. Brian noticed I was struggling and immediately stepped in to help.
He was so patient, walking me through the different choices and explaining the pros and cons of each one in a way that actually made sense. He asked good questions about what I was working on so he could point me toward exactly what I needed, instead of just handing me the most expensive option. It was clear he genuinely wanted to make sure I left with the right materials for my project, not just a quick sale.
Customer service like this is hard to find these days. Brian went above and beyond, and it turned what could have been a stressful shopping trip into an easy, even enjoyable one. If you're heading to this Ace Hardware and need help, ask for Brian — he clearly knows his stuff and genuinely cares about helping customers get it right.
Thank you, Brian, for your patience and expertise! It made all the difference.”
“Just discovered this place today and I’m amazed! Charming, friendly, and both practical and whimsical. My kids could spend hours here and my husband and I are just as entertained browsing. Will definitely be back!”
“The best! Always has the random tool or hardware I need last minute in a panic. Plus key copies and paint! Essential to the neighborhood. Staff is always helpful and friendly”
“I should not be allowed to go to the store I recommend Harbor Freight but do not expect to go for 1 item and walk out with just the 1 item, its more like a 5x or 10x.”
“I had a project around Alexandria and Benjamin Moore store was closed temporarily and I went to Potomac paints for the first time and I had an amazing experience despite the shopping Centre is under construction. Jose went out of his way and load all my orders and Rachel helped with ordering the paint cuz they were out of stock. Definitely recommend my ppl there.”
“I cannot express enough gratitude for Johnny at the Alexandria location. I had been to my fair share of part stores and interacting with people who were quite unhelpful to say the least. While this store did not stock the part I needed, Johnny was very knowledgeable on all things mechanical and helped me to get what I needed to fix my unit. Hopefully I don't need to bother them anymore, but this store will forever be my go to should I have any more repairs in the future. Thank you so much!”
“I initially went to Ferguson's warehouse in Alexandria and a gentleman was very helpful and referred me to their showroom near Springfield for more selections.. I just purchased bathroom fixtures from the Springfield showroom which has an expansive display. Bernie is an exceptional salesperson!! He spent so much time explaining brand features and options and I am so appreciative.”
“Unfortunately I would give this location a negative 1 star due to the fact they could not match the mulch that was on sale 5 for 10 (Virgo $2 a bag). I had two employees and a manger in customer said they could match that, for the brand they have now (Scott). But when I went to cashier to get the bags, cashier said I can’t do that, ask for a manger and this other manger that came said I can’t do. I live very close by and now I have drive out of my way to another store location that farther! They lie about there deals and are sneaky about sale prices with hiding them. So corporate will hear this manager that said we can’t do, picket location all store obey by it!
July 6 2026
I had a great experience with two employees name Raphael and Joe (will correct the name if I’m wrong) for helping me get a mechanic tool box, they were both very patient and took the time to get things rights, I respect Raphael going out of his way to get the box I want and help me with the better price. Joe didn’t leave me hanging after I ask for help for my purchase, Joe helped bring the mechanic tool box out to my truck and help me lift it, thank you both!”
“I was looking for a specific drill bit. Website said they had it, but I had already been burned by that claim at a different retailer and I was under a time constraint. I called the store and the hardware associate is booked it up and went to check that it was there. I cery much appreciated the extra effort.”
“The automatic key cutter machine was different than I've use at other HDs, and there was no one available to help. Figured it out and even paid at the machine. Six dollars for a plain brass key is pretty expensive. And the decorative keys start at $9, far too expensive.”
“Outstanding help, Mijo (not sure name) Sunday 18th. He was patient in finding off size bolt. I was short one bolt on job, made my day. Good service. (I'd been Home Depot & ACE)
Yanci at Lowe’s was outstanding. The first dryer was severely defective—so loud the tech confirmed it needed to be returned. Without Yanci’s help, I would have canceled the purchase and gone to Home Depot. Her personal service is the only reason the situation was resolved satisfactorily. Good staff truly makes the difference.”
“I would like to recognize Melinda who was working in the paint section this Monday, July 13th around noon. She was great! Knowledgeable, energetic, cheerful, ready to help. As soon as she finished helping me, she headed off to help another customer down the aisle. She made it a great experience to shop at the Alexandria VA. Lowe's.”
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“I bought a Weber Spirit E435 from Village Hardware a few weeks back and highly recommend it. Jim and Rick helped me find the right one, delivered it, helped me get everything set up, walkthrough of maintenance, and even hauled my old one away. It was more than you'd hope for and I really appreciate how easy they made it.”