9:30AM - 6:30PM
7902 Fort Hunt Rd, Alexandria
Hardware Stores
“It’s such a pleasure shopping here! I find everything I need and now that the store has expanded, so many items have been added.With the employee-owned model, I make it a priority to shop here before I try any of the large hardware stores.”
“About three years ago I had the pleasure of meeting a kind gentleman who worked in the downstairs grilling area of the store. We chatted a bit and I eventually purchased a grill. One of my first jobs as a youth was working at a local hardware store. So seeing all of the familiar odds and ends made me feel a bit nostalgic. I always have supported local business and took it as a sense of local pride that my phone number is among those listed as a frequent customer. So if you want to support local business that supports it's local community, this is the place to go. So.... why not 5 stars then? (Warning: Reading and Feelings Involved. They are a great shop with great staff in the following has no bearing on how I feel about their services, competency, or policies) Well, as someone who has worked retail, and works in the business world, I am a fan of communication and the appearance of customer service, even if you're telling the customer something that they do not like. I was in the market for some fire starters as I am taking my younger kids on a camping trip. I happened to arrive at 5:59. The store closes at 6:00. As I approached, I noticed that the door inside was being unlocked to let out two people, then the door was locked behind them. The store closes at 6:00. I attempted to make eye contact with the individual locking the door but failed at that. Another gentleman from inside walked past the front door and I said "Oh, I was late, sorry." and he made no eye contact, or didn't hear me, or knew they were closed.... something. But that interaction, or lack thereof made me feel as though I was encroaching on their time. Which I might have been. But from a customer service standpoint, and from my perspective, I would have appreciated a "Sorry, we are closed" verbally. They didn't have to do that, but it would have been nice. I think I've seen maybe one too many movie where someone goes to a place for assistance, and the townsfolk obviously lock the door. They don't know if I was going to say I left my car keys there or whatever. It just didn't feel right at the time. Long story short. Great store. I found what I needed at the grocery store, but I wanted to spend my money with them. Oh well. No love lost.”
“I’m a homeowner that found capital after being frustrated with the lack of assistance and product choice at Home Depot. Walked in to the store and Michael got me set up with everything I need for my project. Asked me lots of questions to make sure nothing was forgotten. He gave me undivided attention and knew his stuff. Wish I had started coming here sooner. Every electrical need I have going forward will be purchased through Capital. Thank you.”
6:30AM - 5PM
3684 King St, Alexandria
Hardware Stores
“I haven't had the opportunity to need paint but when I do I recommend to go here. The gentleman working yesterday 5.23 morning left the store to open the usps door open as I was carrying several boxes. If that's how they treat a stranger not even entering their store I can't imagine how excellent their customer service is. Thank you again sir!”
“Fergusson is great. Always helpful in getting you the part you need. Today I needed a single small ring washer for a faucet handle. Nate & Mary helped me find the correct one in a box of washers and said, "just take it!" Thank you Nate & Mary. My faucet no longer leaks!”
“As our company grows, so too has our relationship with Ferguson. Their desire to help, attention to detail and transparency has been exactly what we've needed to best serve the comfort needs of our customers.”
“Now under new ownership as Del Ray Hardware, there is slightly more room inside and it's a little easier to find what you are looking for. Staff are very friendly and eager to help and/or strike a conversation. Love that it was able to remain in the neighborhood. And that they are very dog friendly - we picked up a bag of pet safe ice melt and Penny utilizes the water bowl out front frequently. Plus, they have treats inside for any doggos who go shopping.”
“I had to pick up a couple of new strands of Christmas lights cause good luck finding the bulb that doesn't work lol!Was happy to see they still actually had a large selection instead of being sold out like in recent years.Got two packages of lights, a new pot for my ever-growing, orchid, and a new cute little succulent. Literally, every employee I passed, said hello to me, had a big smile on the face and it was genuine and warm and welcoming. It was a really good vibe. Steven was my cashier and he was amazing! So friendly, helpful, and he also had a big warm smile on his face!”
“Very pleased with the great customer service Raj provided. I had some specific cuts on some lumber, Raj cuts were dead on and again, provided great customer service.”
“Right off the highway on our way back to D.C. from a Richmond trip, we pulled into this Home Depot. It's exactly like all the other Home Depots with a large garden area and massive aisles of anything you need for a home project. Bathrooms are in the back, but expect some dirt inside. Customer service was helpful and friendly.”
“This place has the best people who put the C in Customer Service! Shelly is so professional and helpful! I am going there to buy all my home needs. The lady at the Service Desk is great also. Everyone I met there was the best I've seen. They made up for the bad experiences I have had at other Home Depot stores! Great People!!!”
“Once more, I'm at a Home Depot. My happy spot. Everything appears feasible! Most recently, I bought a Magnolia tree at a very fair price! I can't wait to put it in my new home's front yard. in addition to the soil to promote grass growth. Complete it !”
“Reading the reviews, the ratings are pretty low for the store and I feel conflicted offering my review. Well not really. "If it doesn't apply, let it fly." I live in an apartment and was only in Home Depot to look at house plants. You can jump to that Millennial conclusion all you want but I used to live in a basement and since I love having plants but don't believe in pets. Alas, I found the house plant selection to be extensive and affordable. I wasn't expecting to buy anything but I ended up leaving with a couple for under diez dolares. Paying for the plants was easy, they are still amongst the living and I have no complaints.”
“This is the best Home Depot around. The workers are friendly, happy, nice, and welcoming. I've been here 8 times in 5 days, it's worth the drive if you need help or want advice. Thank you to the mangers at this location, you're doing all the right things, putting the customer first and helping us dream of our next project! Store is stocked well, organized, clean, and well run.”
6AM - 10PM
7710 Richmond Hwy, Alexandria
Hardware Stores
“Maybe l,m lete the party, l didn't realize Home Depot could match the paint color. I purchased a very specific black cabinet door sample and was trying to find the exact Black through the paper swatches in the store. I bought a paint sample and didn't really like the black l came back and gentleman, he was amazing and he told me l could find the exact mach just by using the cabinet door t. Look, customized a color the matched exactly!! I couldn't be more excited or more grateful...”
“Right off the highway on our way back to D.C. from a Richmond trip, we pulled into this Home Depot. It's exactly like all the other Home Depots with a large garden area and massive aisles of anything you need for a home project. Bathrooms are in the back, but expect some dirt inside. Customer service was helpful and friendly.”
“The Lowe's store itself is good, but trying to get a hold of their customer service is extremely difficult. I spent a week trying to confirm a delivery, going back and forth, with corporate and the store. In the end, I went in, got a hold of a manager who helped me solve the logistical issue.”
“The Lowe's store itself is good, but trying to get a hold of their customer service is extremely difficult. I spent a week trying to confirm a delivery, going back and forth, with corporate and the store. In the end, I went in, got a hold of a manager who helped me solve the logistical issue.”
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“Love this store. It can be a little pricey but they have everything you need. A wide selection of random things: vintage candy, classic toys, and party, kitchen, and school supplies. The list goes on!”