Verizon Authorized Retailer in Burke, VA, Victra, strives to provide the best possible experience for its customers. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the outstanding customer service they have received, with one reviewer highlighting the exceptional service provided by Ron, who went above and beyond to ensure everything was set up perfectly. Another customer, Greg, was described as very personable and knowledgeable, assisting with the entire process. While one customer had an issue with a purchased product, the staff at the store, including Greg and Alp, were praised for their problem-solving skills and for going well above and beyond their duties to help the customer with various issues, including phone damage and content access. The staff's friendliness, helpfulness, and patience in assisting customers with new phone purchases and plan changes have also been highlighted.
