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“My membership with Chartway has been nothing but exceptional. Their customer service is truly top-notch, especially because of Sarah Swanson.
Sarah assisted my husband and me with refinancing our vehicles, and she made the entire process smooth and stress-free. She was extremely informative, patient, and helpful in finding the best rates available for us. Because of her outstanding service, we ended up refinancing all three of our vehicles from Navy Federal Credit Union to Chartway Federal Credit Union.
Sarah consistently kept us updated and made sure all of our needs were addressed. It was a wonderful experience having her handle our loans. My husband and I now choose to work with her personally because she always provides superb, exceptional customer service.
Chartway is very fortunate to have Sarah on their team. Thank you, Sarah, for all that you do!”
“I have been a 1st Advantage member since 1989 and the quality of service remains top notch. Today I had an issue with my account and Ms. Shania Moon was outstanding with her customer service. She was very patient with me while explaining the processes of 1st Advantage. I left totally at peace with everything and fully understood what happened. Outstanding job 1st Advantage. You continue to get an excellent employees to represent the company. Ms. Moon is top rate.”
“I had the absolute best experience here from being greeted at the door by Twanaisha Bell to whom then assisted me in opening a checking account. She was very thorough & informative about the different accounts as well as loans. I couldn't of asked for a better smooth experience.”
“I’ve been doing business with this branch for several years now and never once been disappointed. They are very polite and professional. Very competitive rates and I also appreciate that their tools for catching scams before money is taken out of the account is impressive. Thank you Bayport!”
“I was at the First Advantage FCU today on Mercury Blvd in Hampton, VA and was assisted by BanknTeller Tomas. What a fantastic personality he has and he was soooo helpful in fulfilling what I needed. What an outstanding young man he is and I applaud the Credit Union for hiring him!!! They should bless him with a raise!!!”
“The manager (Joy) and the teller (Kylie) were EXCELLENT! They were able to answer all of my questions and they showed that they care about the customers. I love coming to this location!”
“The absolute best branch ever!! I was going to leave this institution, but,Y'all can Thank the College drive branch . I'm still a member. They took care of an ongoing issue with speed and care. Appreciate y'all gang”
“Ms. Cook was very professional and had a great courtesy at all times. I felt very pleased with her attitude and motivation to help me with my concerns and how to make sure my business was taken care without any delays. She makes me feel secure and comfortable in my transaction. “KUDOS “”
“Mrs. Courtney Slade from the moment I sat down was such a blessing. She worked diligently to ensure she could help me with what I came in for. I’m so glad that I walked in and encountered her and I’m proud to be a member of Bayport CU. Thank you so much Mrs. Courtney.”
“Bayport Credit Union in Smithfield, Virginia is one of the best branches I have ever dealt with! The staff is super helpful and friendly and anytime I have a question they go above and beyond with their answers! 3 years locked in! Shoutout to everyone, especially Mrs. Warren & Mrs. Holloman!”
“I had an outstanding experience with Ms. Amy Geller at Chase Bank. I contacted Chase regarding an issue with my auto loan payment, and Ms. Geller handled everything with professionalism, patience, and genuine care.
She took the time to listen, resolved the issue thoroughly, and made sure everything was handled correctly. What truly stood out was her customer-first approach and attention to detail, which turned a stressful situation into a positive experience.
Ms. Amy Geller is a true asset to Chase Bank and deserves recognition and advancement for the level of service she provides. Employees like her set the standard for excellent customer service.
Thank you, Ms. Geller your dedication does not go unnoticed. ❤️”
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“Fantastic, kind staff. They've gone out of their way several times to help me out. Lines have never been long for me. Everything is clean. Oh, and a walk-up AND a drive up ATM outside. I've been to 3 different Bank of Americas and it was such a stark difference to this NFCU. Again, the tellers are great.”
“Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.”
“Dropped in looking for a vending machine because my mom was having a diabetic episode and needed some sugar. Although there was no vending machine, the staff provided me a coke and some cookies from their personal stash. They were super friendly and were absolutely wonderful. Thank you so much for everything.”
“Suzanne is absolutely wonderful. She helped me through a challenging situation with my online banking. She goes above and beyond. By far the best banker I have ever worked with. Thank you so much!”
“The staff that works here is amazing, they are always so kind and helpful. Love coming here for my weekly bank runs wouldn’t go to any other location. Dylan is the best!”
“Recently found myself in the mortgage payoff department. After multiple calls, I went back to the one person who answered Friday. Mr. Tony Birch, Customer Service Rep! He was the most helpful, he even emailed me back after with more information. Every-time I called after not one rep could find my information, but Mr. Birch didn’t hesitate to help even when it was out of his hands. Thank you Mr. Birch your commitment to customer service excellence was appreciated.”
“Dane royal is definitely the main/only reason I’d bank here, very great guy and helped a lot when I was getting my first loan, even arguing with my pushy insurance agent, went above and beyond, not sure if he’s still there but sadly had to leave due to low account fees after a hard time and unable to get a credit card after 6+ years there, hope he’s doing well and everyone else seemed kind/excited about my new bike as well a couple years ago.”
“I have never had a bad experience at any of the TowneBanks that I have been to. But my favorite will always be the one on Harbor View. Debbie, Ian, Joyce, and the others are always professional and treat everyone as if they have been friends for years. They do not just care about the banking, they care about the people. I can not count how many times I have heard them ask how their families are. It is always a pleasure going in there. KEEP UP THE GREAT WORK...”
“Today I opened an account at Langley Bank, and Ciara Walker was the banker who assisted me. She was very knowledgeable, confident in her work, and handled everything in a highly professional manner. I truly appreciate her help and am very grateful for her excellent service.”
“Took a friend here to do business through the drive thru. The people are friendly and happy to help. We were in and out the drive thru in no time. I like the fact, that the teller actually knows her customers and greets them with a smile. Perhaps at some point I will use this service as well.”
“This BOA is amazing!! The customer service was impeccable!! Mrs. Dani and Tiffany was the best!!! All of the service reps were fantastic!!! I highly recommend!!”
“I have been banking for so many years with the Virginia Educators Credit Union!! I love coming here for my banking, what seems for many many years, and, I would never want to change otherwise!! The personnel are just as friendly, they know the business and I just tell them what I want and they listen, get right to it!! I always look forward to the lovely smiles I am greeted with from my favorite gal, Marilyn. She is is very friendly snd always aims to please!!!Keep up the great work. Marilyn?!?”
“I love the ladies at the Smithfield Branch and overall the whole bank is awesome. They don't treat you like a number and they have the personal touch a big chain bank does not. I love Farmers Bank.”
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“I love my Langley Federal Credit Union experiences. They are my family. My favorites are Elaine, Erica, Joan, Gorgette and Alaina. They all have outstanding customer Service. Elaine is awesome and has helped me tremendously when my account has been compromised. Alaina hasbeen amazing when I need to access funds from my retirement account. When I walk in the door everyone welcomes me by name. I love those ladies and my Credit Union. Keep up the good work.”