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“This PNC location should be the model that PNC uses to train their people on how to provide superior customer service.
Justin is a bonafide superstar! He’s extremely competent and has a wonderful personality. This will be my go to location for all future in branch PNC transactions.”
“Went here for my cashiers check and the bankers there are super professional and caring as well :) they made sure I got the benefit and waived my fee since I got it for a low amount. Super nice place to do your bank business ☺️”
“Had never been to this bank before.
Was there I think the day of Christmas Eve.
Each person who was there from the teller to the man in the office was professional, helpful, and nice.
Even as the worked with several additional customers in the building and at drive through, they were all still professional and nice. And did not forget any details while I was opening a new account at the branch.
Thank you all for being who you are.”
“Excellent service everytime I walk in. I’m greeted by the Branch manager David and he gives me the red carpet treatment. He always makes sure I’m up to date on all the offers and gives me financial advice from time to time. He’s very knowledgeable and respectable when talking. He caters to my needs and I never have an issue with the bank. And if there is a problem, he’s very prompt to assist me and make sure all problems are handled. Needless to say I’ll be banking here for life. Thank you David”
“Sammy at Apple Federal Credit Union
Truly shines in all they do
With a smile and helping hand
The finest service in the land
Guiding me through every step
Promises that they always kept
Patient, kind, and truly bright
Making my future feel so light
More than just a helping heart
A master of the banker’s art
I walked in with a simple need
But found a friend in word and deed”
“I personally have only had great experiences at this branch. The staff is always welcoming and friendly and with their masks you can still tell they are smiling behind them. Things that may seem to be an issue for the customer they help find the solution with such ease. They reassure and fulfill the need at hand . Even with new people coming and going the Ones who have been there for at least 5 years definitely help train the new comers to join their team with the same ethics and Charisma. I only like going to the Centreville branch location.”
“I have been with Burke & Herbert for almost 20 years. Allan Lin’s customer service is excellent. He always goes above and beyond to help me with my personal and business accounts. He is friendly and always very helpful. Thank you Allan for your wonderful customer service.Biggest asset to have wonderful staff!”
“I absolutely always have a great experience at this branch. The management and tellers go above and beyond to help me with my banking needs. Everyone is very friendly and professional. I highly recommend coming to this location. You will not be disappointed.”
“Very friendly service! I'm glad there's a new branch in Centreville- I used to go to the one in Annandale, VA. Free checking account is da bomb :) The only requirement was to make one transaction per year. Deposit a dollar or withdrawal a dollar. Easy and free!”
“I’ve had a great experience at this Wells Fargo branch. The staff is always friendly, professional, and efficient whenever I stop by. What really stands out is the management. They clearly set a positive tone for the whole team. You can tell they care about both customers and employees, which makes every visit smooth and pleasant. It’s refreshing to see a branch that runs so well and genuinely values customer service. Highly recommend this location.”
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“Don't be discouraged by the rating - it's because people with positive experience generally don't leave Google reviews. It's the opposite. But here I'm leaving one as I was truly impressed and wanted to recognize it. We just opened a nonprofit account here and Ms. Hilai Olomi was awesome to work with.
She made a potentially complicated process feel easy and was incredibly patient with all our paperwork. She’s super professional and really knows her stuff; it’s rare to find that level of personal service at a bank these days. If you’re looking for a banker who actually cares about getting things right, definitely ask for her!”