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“We stopped by Verizon to set up a new plan for my mom and Nick was awesome! He walked us through everything step by step, answered all our questions, and made sure we felt comfortable with our choices. Super patient, welcoming, and great customer service all around!”
“Danny is very nice and professional (in my opinion). He was also very patient with us when we had trouble trading in our phone, and he worked with us step my step in order for a successful trade in. Will definitely be coming back”
“I can’t recommend this uBreakiFix location enough. I came in because my phone wouldn’t stay charging—it would start for a second and then stop. I tried the DIY route (toothpick and compressed air), but it didn't work. The team here had it fixed in less than five minutes using professional cleaning tools and, amazingly, didn't charge me a dime.
This wasn’t a one-off, either. They’ve helped me with a bizarre startup error before (fixed in minutes for free) and once saved a waterlogged phone with a screen replacement that made it look brand new. They are fast, honest, and clearly care about their customers.”
“Loved the customer service at this AT&T store! Lexy was fabulous to work with and made buying a new phone so easy! She was personable, knowledgeable, resourceful and a pleasure to work with! We greatly appreciate her support! We hadn't been to this store in several years, so now we will definitely return ?!”
“I had a great customer service experience at my local Cricket store. My sales person was extremely competent at both the technology and in handling our sales process. Two days later I went in again and, once again, had a great experience. The store was overrun by customers and our sales lady juggled serving multiple customers while also setting up my newly purchased phone. Kudos to Cricket...”
“I went to 2 different At&t stores around the area before ending at this one. Sim was THE best rep I encountered around the area. He was very patient with my dad and I, helped us with his upgrade.”
“Francis was delightful! She helped me as soon as she was available. Offered me different options and helped me decide on which one suited me the best. She is very knowledgeable and friendly. 10 stars!”
“Best phone repair place you can go to in the area. employee was wonderful and did absolutely everything in his power to help me, prices were good as well. i felt like i was just getting helped out with a problem by a friend and not just a random customer. very thankful!”
“I had the best experience at Phone Doctor in repairing my Galaxy cell phone. Quick, efficient, honest and with customer service that convinced me to continue supporting this local, community store. I spoke with Amin who provided suggestions in case I wanted to upgrade my cell phone without pressure and full transparency as to what I would get for the price value I was looking for. I also was helped by Brittany and Clara who both made my repair fast and with a quote that remained true an estimate time needed and price of the repair. I highly recommend stopping by for all questions and repairs. It's rare to find a local business that not only claims integrity, excellent customer service and quality products but that actually shows up committing to that standard by giving you exactly that. I trust Phone Doctor for all future repairs. Merci Beaucoup Amin!”
“The best service in this store; I transferred my Boost Mobile number to Cricket super quickly since the representative gives you a lot of help, thank you very much Sandra for helping me ”
“This cricket store in Fairfax deserves 5 stars because providing excellent customer service, know their work properly and very assistive to the clients. During my visits and adding new lines to my existing account Celeste assisted me and she solved all my problems and immediately contacted cricket corporate office to solve some billing questions for us.”
“Jackson at The fair lake center a t and t was amazingly helpful. His attention to detail in listening to my issue was spot on. He helped me to resolve, said issue. And I appreciate his help and attention to detail. Thumbs up to Jackson.!”
“Nash
Was amazing!! She greeted each customer with a smile, and at several times today had more than 5 or 6 customers at a time and covered everybody! She is very professional and courteous!”
“Steve was very helpful and very knowledgeable. I upgraded 2 phones and the process was smooth and he helped set up everything I needed . He’s very patient. When you visit the store please ask for STEVE !”
“Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.
She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.”
“Well, that was my first time visit to their store. I was attended by Afnan Mahmood and he followed up from begining till my phone got fixed completely. I went there right before their closing time on Saturday evening. But Afnan make everything easy. He was very friendly. They closed Sunday, By Tuesday I picked up my phone withvery reasonable charge So, at this point I totally trust them with their work. And ofcourse will visit them to check out the phone accessories time to time.I will give 5 Star for both Service & Repair⭐⭐⭐⭐⭐”
“Trish was outstanding, solution oriented, proactive, spent all the time needed to resolve multiple issues for us. Never seen this quality from anyone from ATT !!”
“Chris james at the CENTREVILLE clock tower location is a must see agent for your AT&T needs. Very personable and professional. I was truly impressed with the level of service I received. He listened to my needs, and customized the perfect plan for my daughter and I. Go see Chris. 10 out of 10 service”
“A wonderful experienced I received from AT&T. I highly recommend you to come to this AT&T store.
Shaquan Best customer service.
Thank you AT&T”
“AT&T is a great store with knowledgeable staff, who were able to identify the damage with my older phone, and offer me a new phone at a reasonable price. Even though I ended up buying my new phone, they were helpful and transparent in helping address my concerns, and walk me through billing and setting my new phone up.
The only issue I’ve had with this place was that, a few years ago, I had an employee named Rusty who ended up stealing my mom’s credit card once, but hopefully he was fired.
Great service overall.”
“I came in a little over an hr before closing, staff was more than happy to help me with the process of upgrading my phone. Whole time I was there it was a good vibe with cracking jokes and telling stories. 10/10 would send anyone here that I know to have them have and amazing experience”
“Mario Gomez, wonderful customer service!! Very knowledgeable of his job, and excellent skill set. Overall great experience, I left with more understanding of my phone and how it works. I’m going to recommend all my friends to come here and to Cricket . Mario is a great guy.Sincerely GratefulTeria”
“I went into the store because I needed help buying accessories for my new phone that I also got from the store and they were beyond helpful and recommended me the best products to use. I am glad they did because I dropped my phone in concrete and it is still in good state!!!”
“I was unable to activate my new phone and went to the Verizon Victra store at Burke Centre for help. Jose was very friendly and willing to help, and most importantly knowledgeable and knew exactly what the problem was. He called Verizon and spoke with the Verizon rep and was able to tell her exactly what the technical problem was so that she could more efficiently resolve the issue, and it was. There were a couple of periods where we were on hold and during that time Jose looked over my Verizon bills (phone and cable) and explained how I could get more for less. He also showed me a new router that I might consider, given that mine is getting old. I'd felt a bit uptight about going in for technical support but he put me totally at ease, and the next time I need anything re digital services this will be my first stop.”
“I can't say enough good things about at&t store Fair Oaks! I use them for both tablet and phone. Seth was beyond caring, knowledgeable, helpful and professional and provided me with excellent value. Hassle free and a great experience.”
“I called so many people before calling A+. He actually listens to you and explains the process. Very nice guy. He wasn’t able to help me but he helped me understand how and why and what to do next! Great service and trusted person.”
“New review (June 2022) see my review of ATT Dulles Town Center too as this is a package (ask for RJ and Fabiana). Lost my phone and successfully replaced it at ATT and as before, go to Cellaris for accessories. Trevor is now managing day to day very well and with tremendous customer service and personality. Wherever you get your phone, save money and have a great service experience with Cellaris and Trevor. Trevor had my cover coming in but did surgery on my old cover to accommodate camera, and got me new plug for my USB to the new phone connection(different from my previous phone). Perfect complement for any phone you get anywhere in the mall. GO!.Just had to commend the Cellaris team (father and son) for their outstanding service and value. I first met the team when I bought a new phone st the ATT store and a salesman there told me not to buy at ATT but to run down a floor at the mall (they are located near the food court elevator as a hallway kiosk). Yesterday my partner needed a new cover for her I phone and the kiosk had five shelves of options which they let me sort through (sending photos to my partner). It turns out she had a different model then I thought so I had to exchange the cover. Though the model needed a bigger cover the exchange had no additional charge. Today my partner wanted a new phone as her screen had multiple cracks and was difficult to read. Noticing the kiosk also did repairs we dropped it off and went shopping. Got a text within 30 minutes that the screen wss done and my partner and I agree it looked like new. Fair price and saved a significant expense. If you need a cell phone cover or repairs, GO. You won't regret it.”
“Bonnie and Virgilio were amazing! Bonnie helped us with multiple requests and answered all of our questions carefully and thoroughly. Virgilio helped us with our screen protectors and also answered questions. Great job, team! Will definitely come back to this store when I need help. Thanks again!”
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“Naim was great, very helpful and knowledgeable. The repair was performed immediately, the price was affordable too and I got a call the job was complete before the anticipated time. I really had great experiences at this location and highly recommend to anybody!”