Mailbox Centers in Charlottesville, VA

“I just want to make sure that anyone reading this understands that it was not, nor would it ever be, Denise, the personal working behind the counter.I actually heard about this upsetting situation from someone whom witnessed it & the upsetting experience was that there were those in line waiting that were impatient & aggravated.Which is of course so humiliating & a very sad state of civilization we find ourselves living in/under.Now… the folks in line may have had an awful day and maybe were unaware of the pain they caused to your mother (at least I wish that was the case); but it might just be plain old cruelty & impatience from those waiting in a line for their turn.I am in NO way excusing such mean speaking or lack of compassion but it’s so essential that everyone knows that the woman whom is there most days; would never ever (for very personal reasons even) make fun of someone struggling to communicate. And in fact even though she may have had a lot of pressure on her to move as fast as the woman whom was having w challenging time/communicating; I am certain it ssd not Denise/the woman taking care of the customers needs whom was hurtful or making fun of the woman struggling.I feel so strongly that I want the daughter whom is reading this to know that the working woman there is a completely capable & extremely kind person.If anything; I can imagine she went out of her way to make sure your mother felt respected, & also assuredly went above and beyond her needs to attend to your mothers needs..I have been in the position of your mother (not at the store) but in my life and it’s really so upsetting and influences how we feel about our future even.I just wanted to clarify that Denise is an exceptional and wonderful person .She has made my life so much better because I can count on her abilities that I am awed by.She has so many responsibilities to handle at once with pickups from UPS and Fed Ex mixed in with all the key codes & finding the least expensive way to send any package or envelope.I am always expecting she will run out or steam but she does not and I’m staying with mailbox express as long as denise is in charge when she works there.It’s appalling that people sometimes really forget the intense impact that they have and hurt another/others.I just wanted to assure you i it was not Denise and she was upset by witnessing this cruelty too. I hope you will consider the potential of my understanding since she is such a kind, Intelligent & thoughtful person.I was so upset when I saw how upset she was and how she couldn’t make it understood that she was not in anyway rushing your mother or making fun of Her.Now I have to get an hour of sleep before my overnight delivery arrives.I write this to clear up any misunderstandings because she/Denise is such a kind person & i for one; would be very disadvantaged if she was not my ‘go to’ contact person .There is a little or big fan club of denise out in the world of those whom know her from the store.I hope you will reevaluate the input I shared and consider that you may have just been momentsrily consumed by humiliation and it not always easy to know where such feelings are being Aimed from/./at.I feel so grateful for willingness to help me and oftenGo above and beyond the call or duty because she is built this way.Sincerely,Tammy - a happy and relieved customer . I know she has to have her life but I wish we could clone her so she’d always be there even if life takes her in some other direction.Thank you Denise..I am so appreciative of your help just yesterday!!Sincerely,Fully thankful customer tammy here.”

“Matt and his team are pros. Very knowledgeable about the industry in general and very helpful managing expectations with my client. Looking forward to another collaboration soon!Best-Brendan”

“The UPS store at Forest Lakes is the best. Service is always efficient and its an easy in and out. Friendly staff with a sense of humor and creative problem solvers.”

“The line moves quickly, and Samantha who works there, is an absolute gift of a person! We arrived with our haphazardly prepared giant box with a need to ship on a budget. She helped us navigate the sea of UPS options till we found a way to ship that fit us. All while handling the vast number of other customers efficiently and with a smile :)Sometimes, if not all the time, a single person can make a huge difference!During our time there we noticed all the other staff were similarly kind to us and efficient with others.Don’t jump to first impressions! Yes, the parking area here is absurdly small, stressful and generally sort of useless as it’s always full. Yes, there is occasionally a giant line when you open the door.”