Verizon’s Chesapeake store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store staff are generally friendly and capable, with some employees providing exceptional customer service. One customer praised a staff member for being patient, attentive, and knowledgeable while transferring data from a water-damaged iPhone. Another highlighted the friendly service and energy of the store manager. However, customers have also experienced long wait times due to limited staff, especially for walk-in appointments, sometimes taking over two hours even when the store is not busy. Some customers noted that sales tactics, such as automatic addition of Verizon Mobile Protect, can be misleading and should be approached with caution. Despite these issues, many visitors appreciate the helpfulness and positive attitude of the employees, with some describing their experience as the best customer service they have received from Verizon. Overall, the store strives to provide helpful service, though wait times and sales practices can vary.
This location was where I always went for my service needs. The staff always took good care of me and ensured that I got exactly what I needed!
June 2024
What can I say tbe BEST customer service I have ever experienced with Verizon Shelton and the Manger Donnele were top notch with AMAZING ENERGY. THANK YOU BOTH I WILL NEVER GO ANY any where else. Just amazing !!!!
June 2024
Normally dread going to places like this but had a great experience. Brandon provided wonderful advice and helped resolve all our issues while saving money.
