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“Great business I called to have a screen replaced on an old tablet needless to say he told me it wasn't worth bringing in for the repair because my tablet was so old. I did further research and found out that he was correct I probably will end up getting their screen replaced at some point and when I do it'll be shattered mobile. Thank bro”
“Alex Davies at the Battlefield Verizon is the person you want to see when you are phone challenged. Not only is Alex a true professional, he also listens well, anticipates some of your struggles, and demonstrates what you need without making you feel dumb. I nominate Alex as King of the Month for Compassionate Professionals. Thanks Alex. Miss Br3da”
“Nina was a great customer service representative and made sure that I understood everything and smiled the whole time she was a great with her service I'll recommend AT&T to anyone !”
“The guy who helped with my purchase was super nice understanding and explained everything well!! I walked out with the perfect phone for me. I didn't catch his name but it was Sunday afternoon 06/22/25.”
“Trevor and Novel were great! They were able to make upgrading our phone a painless an enjoyable experience. We’re also moving to Europe and they gave us advice on what our options for phone plans are when we get there!”
“I was recommended to go here by a family member. He found them to be very helpful. I can now say he was correct.
I needed to transfer information from on old phone to a newer phone. Jordan was excellent. He knew exactly what to do and saved me so much time.
If you are looking for an easy place to work with the staff. Here is the Verizon for you.”
“Store was busy but staff very polite and eager to keep everyone helped and they were both efficient at keeping multiple customers moving forward in parallel. Very friendly and great service.”
“I had such a great experience at the Verizon store on Cedar Road! I went in to add an existing phone from a friend onto my plan as a fifth line, and I honestly expected to be there for at least an hour or two. Instead, I was in and out in about 15 minutes. Bayleigh was incredibly efficient and knowledgeable — she helped me unlock the phone, get it erased, and set everything up so quickly. On top of that, she took the time to clearly walk me through what it would cost to upgrade my other phones, which I really appreciated. I was so impressed with her customer service and how smoothly she handled everything. Highly recommend stopping in and asking for Bayleigh!”
“Daija W was awesome! She helped me with my account which was very difficult because I had just changed plans but I randomly decided to upgrade my phone, and she really helped me understand the different plans so that I could pick the correct one. She was very knowledgeable and I’m so appreciative of her.. I then came in later to do my trade-in and Kevin M helped me out. This store is very awesome and they have great employees. Thank you so much guys!!! I will definitely only be coming to this store when I need assistance. Also, I love my new iPhone 17 Pro.”
“It's been very long time since I ve had fantastic customer service experience in the cell phone industry tony was fabulous and made sure I understand everything was very pleased and will request him every time and this is by far my best experience”
“Tyler is the best! He is such an excellent helper! He knows how to help me and my husband because we are deaf. He helped us very well and he is an excellent communicator with us. He is the best!
And Dentzel is the best too! Both of them are so wonderful!”
“The person named William that sold me the phone I have now was very friendly and he helped me a lot! I had a couple small problems and had to come back but he did everything I needed fixed and more! He was very smart and knows his job and he's an asset to the company!”
“I had an issue locating my phone. I am pleased to say that Skylar (who was on vacation) was able to resolve my issue when she returned. I have picked up my phone and I thank Skylar and her team for resolving my issue.”
“I was having problems with my phone. I was a little frustrated. Maize was very pleasant as well as patient. He made sure i was all good before I left the store. Great customer Service”
10AM - 7PM
4200 Portsmouth Blvd, Chesapeake
Mobile Phones
“They always do the best job of having me in and out of the mall when I’m going for a quick fix or a phone case! Absolutely the best place to go to for a fix or even a new phone!”
“Reagan made our switch from Verizon to T‑Mobile incredibly smooth. He helped us set up everything step‑by‑step, walked us through all the plans and services, and explained everything clearly. You can tell he really knows what he’s talking about. His attitude was great the entire time — friendly, patient, and genuinely helpful. Excellent customer service from start to finish.”
“Got the pleasure of having Bobby help me again. Hadn’t seen him in over 4 years. He was still very Helpful and courteous just as before. He was at the millennium store previously and I bought air pods from him. Thanks Bobby!!!”
“i upgraded my phone today and I thought my cost was going to be higher than I expected but due to Stephanie’s excellent customer service not only was she able to lower my cost she also was able to throw in a couple incentives.”
“The young man was very helpful but I still need to visit a bigger store to get help with my other dilemma. ( not made me happy about this.) The young man explained to me that this isn't corporate store so....”
“This guy Tom is ah-maz-Zing!!!!!!! After problems with a different store he was kind, Courteous, quick and efficient!! By far the best personal metro experience i have ever had!!!!!”
“Great customer interaction , was able to ge the product in the device provided and the two workers there is one Hispanic young lady and one talented young man , who are both helpful and willing to do their best.”
10AM - 8PM
1508 Sam's Dr #104, Chesapeake
Mobile Phones
“Says open at 10am. Went twice at 10:30...CLOSED!!
Update 2025- Whatever the issue was, guess they cleaned it up. Been very helpful since. Haven't had any problems. Been open when needed.”
“They did a solid job of adjusting an overly priced service provided by a third party. They adjusted my services and price of the service to the more standard society driven price tag.”
“Marley was exceptional at helping me out when I needed a new phone after I lost my previous one came in at 730ish and he stayed to make sure my new phone was up and running, many thanks to him and his customer service”
“Thank you for all of the help yesterday morning. Whoever was opening the store really helped me make some important changes to my account since my Mom passed. He was compassionate, articulate, and friendly.”
“Huge shoutout to the manager, Fletcher, and sales associate, Tyler. They provided some of the best retail service I’ve ever experienced. They handled a complex account issue with ease and made sure I walked out with the phones I wanted. Fletcher even went to another store to grab the stock we needed, and Tyler stayed in constant communication to keep me informed on the progress. Highly recommend this location! Thank you Tyler and Fletcher for your dedication to fixing an issue that even telephone customer service couldn’t fix. You guys Rock!”
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“Allen McCoy was so helpful in the Verizon store. I really appreciate his patience, knowledge, and expertise on the Verizon product lines. He was committed to helping me to transfer 4 lines from a competitor, saving me alot of money on my monthly bill.
He was so helpful in offering me the best deals. Great customer service. Promote him to Verizon CEO!!!”