Verizon’s Chesapeake store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store staff are generally friendly and capable, with some employees providing exceptional customer service. One customer praised a staff member for being patient, attentive, and knowledgeable while transferring data from a water-damaged iPhone. Another highlighted the friendly service and energy of the store manager. However, customers have also experienced long wait times due to limited staff, especially for walk-in appointments, sometimes taking over two hours even when the store is not busy. Some customers noted that sales tactics, such as automatic addition of Verizon Mobile Protect, can be misleading and should be approached with caution. Despite these issues, many visitors appreciate the helpfulness and positive attitude of the employees, with some describing their experience as the best customer service they have received from Verizon. Overall, the store strives to provide helpful service, though wait times and sales practices can vary.
Helpful, knowledgeable. Do yourself a favor and make an appointment.
June 2026
Haven't made it there yet but bought a prepaid phone and it's been messing up the billing is crossed it said I had an order on June 8 2026 I bought the phone the 14th
January 2026
The ratings for this store fit. Walk in nobody greets you sign in. After 10mins legitimately never talked to told welcome, Hello nothing. One even looked at me to get up off a seat for another customer. Came in to buy smart watch and tablet. Will take my business elsewhere
