Verizon’s Chesapeake store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store staff are generally friendly and capable, with some employees providing exceptional customer service. One customer praised a staff member for being patient, attentive, and knowledgeable while transferring data from a water-damaged iPhone. Another highlighted the friendly service and energy of the store manager. However, customers have also experienced long wait times due to limited staff, especially for walk-in appointments, sometimes taking over two hours even when the store is not busy. Some customers noted that sales tactics, such as automatic addition of Verizon Mobile Protect, can be misleading and should be approached with caution. Despite these issues, many visitors appreciate the helpfulness and positive attitude of the employees, with some describing their experience as the best customer service they have received from Verizon. Overall, the store strives to provide helpful service, though wait times and sales practices can vary.
The ratings for this store fit. Walk in nobody greets you sign in. After 10mins legitimately never talked to told welcome, Hello nothing. One even looked at me to get up off a seat for another customer. Came in to buy smart watch and tablet. Will take my business elsewhere
December 2025
Excellent staff and experience! Justin and Kayla were courteous, kind and knowledgeable. They transferred all our lines and devices without any issues! Best cell phone upgrade/change ever!
November 2025
Thank you fletcher for taking such good care of me. I am an older individual and you went above and beyond. I hope he stays in the store so he is always there for people like me. Thank you again
