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“I walk in to get a replacement phone and left with 3 lines and internet !! The store manager .. Mitchell is dope hands down one of the best encounters I’ve had at a t mobile.. your invited to the cookout!”
“Mya was absolutely exceptional! I have never met a customer agent more knowledgeable or kind and caring. I will always come back to this store because of her. Thank you Nya for your patience and kindness!”
“Brandon was so patient and so helpful. We were transferring service from Straighttalk to T-Mobile and it was not easy.
Brandon new his way around our Relic Samsung Galaxy 8 and 10 models effortlessly! I was indeed impressed. Thank you Brandon for using your Superpowers for good!”
“I had an issue with my phone messaging, I googled followed the instructions, nothing, I called Verizon the representative was with me for about 2 hrs, we tried everything, rebooting, restarting, clearing cache etc etc even with a technician then they finally said I must go in person. I asked some coworkers at my job that are tech savvy & nothing. So I stopped by at a phone kiosk in a store, they knew nothing on how to fix it, so I finally went to this Verizon & I explained to this young lady my situation & how I didn't want to lose the piks & videos of my family I had in my messages because I hadn't downloaded them. I was beyond frustrated, saddened & exhausted & in disbelief that not one single person could correct it. She was as surprised as me when I showed her... Well low & behold she turned out to be a Tech Wiz. She did this & that & VUALAAA. Problem solved in less than 5 minutes. You were not only professional but above all patient & compassionate, by not only hearing but listening to my concerns. Thank you so much "Tequila"”
“As soon as we walked in a man greeted us and asked how he could help us. We showed him our broken tv remote and another remote that was very old. We asked for new ones and he brought them right out. We were in the store no more than five minutes! A very pleasant experience indeed!”
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“Joe was super helpful. Three of us were upgrading our phones and he spent a lot of time going over everything with us. He was very knowledgeable about the plans and phones. I would highly recommend stopping in to Verizon and asking for Joe if you need a new phone or upgrade!”