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“Outstanding customer support from Ms. Roxie! She went above and beyond to make the upgrade of our 3 phone lines smooth and hassle-free. Professional, helpful, and attentive throughout the entire process. Highly recommend Ms. Roxie for her exceptional service!”
“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”
“We had associate Abigail. She was one of of the best customer service persons we have ever had. Absolutely professional, Knowledgeable, courteous and listened. Plus, not only did she go the extra mile, she went the extra 10 mile for a difficult situation. In a word:Awesome!”
“Monae was perfect for my Verizon matter. She worked extremely hard to clear up my account issue. Truly need more of her in this world of work. Thanks again for much needed support”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“I went to the Experience T-Mobile store at Willow Lawn and worked with Brandon. He was succinct, spoke in layman's terms to correct, explain my issues and guided me with suggestions on protecting myself against identity theft.
Thank you Brandon and T-Mobile.”
“I work for a law firm in Virginia named The Consumer Law Group, P.C. We have been extremely impressed with Executive Systems, Inc. They provide our firm with a VOIP phone system.Executive Systems and specifically their engineer, Song Pol, have provided our firm with THE BEST customer service. Song is knowledgeable, accessible, and always a pleasure to deal with.Our phone system has multiple lines. We have the ability to have different ring schedules depending on time of day and date. We are able to answer our phones remotely via a convenient app. We are also able to check voicemails and initiate outgoing calls.Overall, Executive Systems, Inc. is a great company to work with, and I highly recommend them for any company's VOIP needs!”
“My husband had a problem with his phone. We went into the store. Sur helped us. He unlocked the phone and stayed with us until everything was up and running again. We highly recommend them!”
“I normally do not rate any service a 10 anymore. Honestly. I can rate the T-Mobile store on Staples a 10 with no reserves at all.
These are the reasons I can rate them a 10. First, I was welcomed almost immediately even though the store was packed. I was welcomed, my info. taken, and told how many were before me, but was assured of their help. Celina, continued to circulate amongst customers letting go them know where they were in the queue. Kobe circulated also on a day I was there; no customer felt neglected.
Was also
impressed how well the staff worked together like a well oiled machine.
Jarell is another member of staff I observed, supporting, the team, dealing with customers, assuring all was working smoothly.
I had the pleasure to be helped by Kiara Colberg personally. Kiara, like the rest of the staff, provided superb service. Her personal people skills are exceptional. K has developed the sort of skills that make her an exceptional problem-solver. K. solved every problem I had. K. was extremely patient with a senior technology like me. She never made me feel embarrassed by my lack of skills and even added humor that helped.
Each of the staff at this particular location are assets to your company, I commend them.
By the way, do you know there's a staff person amongst you that can walk on water? Kiara!!!!!”
“Just want to leave a review for Corey. One of the most easy going and helpful associates I've ever had work with me. Took his time helping me fix my phone which prevented me from having to spend money on a new one. Very honest guy. I'd recommend this store to anyone... Shout out Corey”
“My iPhone has been giving me fits so I finally went to the closest store for advice. I was greeted right away and waited a few minues to be helped. Donald was kind, patient, and knowledgeable. He did several updates and a new eSim, making sure everything was fixed. I couldn't be happier...thanks again Donald!”
“Bruce an Jordyn are the best!!!!! Best assisted me with my lines so well that I had to leave a great review .if you ever need assistance come to their store and they will take care of you.”
“After having a questionable experience with the Verizon on Forest Hill Avenue with an older salesman who would rather joke and be condescending than actually be helpful to the customer, the next day I decided to go to the Verizon on Midlothian turnpike to complete the activation of my services. Conner is the best. He was very helpful connecting my service, and setting up my new phone. He is the perfect example of what customer service is.”
“Cynthia was a huge help! She fixed my issue and I ended upgrading. She made the appointment effortless. Very professional and kind. A visit to the Verizon store was actually enjoyable. Thanks Cynthia!”
“Wow, what a pleasant experience. I had to replace My 4year old X1 modem that got fried after a power outage. I took it to this location and after a few questions, I was out the door with a replacement to take home. Setup at home was relatively straightforward too.”
“They were short staffed, so there was a long wait. But the staff were friendly and the store was clean. They knew what they were talking about. All in all, I would recommend this location.”
“If you have a Verizon issue, coming to this location is a complete hit-or-miss depending on who assists you. I spent the past week trying to resolve a major issue and dealt with at least six different associates. Half of them were entirely unhelpful, confidently fed me inaccurate information, and insisted nothing else could be done. The other half, however, were knowledgeable, possessed actual troubleshooting skills, and helped move me closer to a solution.
Charles, in particular, was absolute magic at getting things done. He immediately understood the situation, was willing to try new methods based on what I had learned from the corporate support center, and even walked me through different options to strategize the quickest solution. His problem-solving skills were incredibly impressive—in my opinion, he should be running this location.
That said, there is a massive operational disconnect between the Verizon call center and these on-site locations. Every associate I spoke with expressed frustration regarding what the support team told me needed to happen versus what actually could be done in-store. I even overheard other customers experiencing the exact same issue—being told one thing by the call center, only to be told something completely different by an on-site associate. This is a glaring flaw in Verizon’s business operations that will continue to cause major customer frustration until they find a way to align.
In summary: if you have to get an issue resolved at this location, ask for Charles. He is the best!”
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“I was trying to upgrade my service and was having a hard time getting everything to work. The staff were nothing but helpful, especially Robert T and Hunter B. Hunter went above and beyond to get my internet working, even changing out the old wires in a panel in my bedroom closet to get the speed working properly. Robert immediately called me afterwards to make sure that I was up and running properly. This is the best customer service I’ve ever had from a service provider!”