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“Mariam and Q it is all the best sales people and fact all of the people who work in the store are very attentive to all of their customers and very helpful and I would recommend the store to any and everyone”
“I met with Kiana at the Staples Mills Location, she's an awesome gem. She was able to get me an additional upgrade which I enjoyed. I got the Motorola Razr Flip!!!!”
“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”
“We had associate Abigail. She was one of of the best customer service persons we have ever had. Absolutely professional, Knowledgeable, courteous and listened. Plus, not only did she go the extra mile, she went the extra 10 mile for a difficult situation. In a word:Awesome!”
“Came in the other day to upgrade my phone to a newer edition. Brian made everything seamless and was as informative & professional as you can get. Best experience I've had at a T mobile.”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“I work for a law firm in Virginia named The Consumer Law Group, P.C. We have been extremely impressed with Executive Systems, Inc. They provide our firm with a VOIP phone system.Executive Systems and specifically their engineer, Song Pol, have provided our firm with THE BEST customer service. Song is knowledgeable, accessible, and always a pleasure to deal with.Our phone system has multiple lines. We have the ability to have different ring schedules depending on time of day and date. We are able to answer our phones remotely via a convenient app. We are also able to check voicemails and initiate outgoing calls.Overall, Executive Systems, Inc. is a great company to work with, and I highly recommend them for any company's VOIP needs!”
“Kiara at T-Mobile on Staples Mill Road was absolutely wonderful. So kind, attentive, and helpful—she made everything easy and stress-free. Truly lovely service!”
“I highly recommend this location..this store ....Mr. DEVANG PARIKH went way above and way beyond for us!!!! Everything I asked was answered everything I asked for was given and the time we spent in there was under 30-45 mins!!! He was efficient he was on point helped port over numbers and I was especially shocked when I threw a number at him and he came back with a number way lower than was given!!! Kudos!!!! To an awesome employee I will definitely be back I will definitely stay a tmobile customer and will definitely put the word out and recommend you and your store to all any any who ask!!!!!”
“Service was okay. I came in about an hour before closing time & you could tell they were packed up & mentally logged out for the night. Still was able to get my phone problems situated!”
“Hassan, Eli, and Tre were all very helpful and great company while switching over companies. Great service and fun environment while remaining professional and helpful.”
“FIRST, I WANT TO GIVE A HUGE THANK YOU TO STEPHANIE, AHJANAY, & BOBBY!!!
They were patient, kind, and incredibly helpful during a very frustrating situation. Stephanie went above and beyond by providing a replacement device and resolving the remaining balance, ensuring the issue was finally taken care of. I am genuinely grateful to have been helped by them and they absolutely deserve recognition and raises.
Now for the not-so-great part..T-Mobile’s customer service call center was extremely unhelpful. I had to visit the store three separate times for the same issue involving a warranty exchange. The problem? The replacements were still connected to another account! Despite the multiple in store visits and the hours spent trying to resolve this, customer service insisted otherwise and even claimed I hadn’t been to the store as many times as I stated. The issue couldn’t be resolved over the phone, and the only solution offered was an account credit, which I did not want. I wasn’t looking for compensation honestly, I just wanted the problem fixed after investing so much time and effort.
Thankfully, the in store team stepped up where customer service failed. Without them, this issue would still be unresolved. Thank yall!”
“T mobile is boss. this location is nice usually uncrowded. friendly staff helpful folk. i just signed up for the new 5G in home internet plus wireless deal, and they hooked me up. Good so I like them.”
“Erick and another young lady helped restore my phone after I erased everything, professional and fast service thank you !! Every time I come here they make sure I’m good !! I appreciate everything!!”
“Jonathan the Lead really knows his stuff. Great sense of humor. Customer service very helpful in a very tense moment for me. Thank you for resolving the issues with my phone.”
“Best customer service ever.
1. Cynthia (Michelle) was exceptionally helpful and very patient with me even though my issue was a bit of a mess.
2. She explained everything so I could understand and allowed me to be myself as I got excited that she fixed my issue.
3. I will come to this location and ask for her by name and wait for her if I have any problems or purchases in the future.
4. I love that she is bilingual. She translated for a gentleman that came in and politely explained she would be with him shortly.
I'll end by giving this store 11
out of 10 because management is great also. It was great to see them in action. No other Verizon store will ever get my business. Never using the online again.
Thank you store 0666201”
“I went on a Friday….waited 1.25 hrs…the attendee was very helpful. However I got my new modem home and it had a bad something. Took them 5 calls to fix the problem which was the next morning.”
“Diante Conway helped me set up my new phone. Great service...polite, friendly, and knowledgeable! Maybe a raise or promotion would keep some other business from taking advantage of his skills.
(Boulevard store)
Dr. Eric Pappas”
“If you have a Verizon issue, coming to this location is a complete hit-or-miss depending on who assists you. I spent the past week trying to resolve a major issue and dealt with at least six different associates. Half of them were entirely unhelpful, confidently fed me inaccurate information, and insisted nothing else could be done. The other half, however, were knowledgeable, possessed actual troubleshooting skills, and helped move me closer to a solution.
Charles, in particular, was absolute magic at getting things done. He immediately understood the situation, was willing to try new methods based on what I had learned from the corporate support center, and even walked me through different options to strategize the quickest solution. His problem-solving skills were incredibly impressive—in my opinion, he should be running this location.
That said, there is a massive operational disconnect between the Verizon call center and these on-site locations. Every associate I spoke with expressed frustration regarding what the support team told me needed to happen versus what actually could be done in-store. I even overheard other customers experiencing the exact same issue—being told one thing by the call center, only to be told something completely different by an on-site associate. This is a glaring flaw in Verizon’s business operations that will continue to cause major customer frustration until they find a way to align.
In summary: if you have to get an issue resolved at this location, ask for Charles. He is the best!”
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“I was trying to upgrade my service and was having a hard time getting everything to work. The staff were nothing but helpful, especially Robert T and Hunter B. Hunter went above and beyond to get my internet working, even changing out the old wires in a panel in my bedroom closet to get the speed working properly. Robert immediately called me afterwards to make sure that I was up and running properly. This is the best customer service I’ve ever had from a service provider!”