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“Outstanding customer support from Ms. Roxie! She went above and beyond to make the upgrade of our 3 phone lines smooth and hassle-free. Professional, helpful, and attentive throughout the entire process. Highly recommend Ms. Roxie for her exceptional service!”
“I was trying to upgrade my service and was having a hard time getting everything to work. The staff were nothing but helpful, especially Robert T and Hunter B. Hunter went above and beyond to get my internet working, even changing out the old wires in a panel in my bedroom closet to get the speed working properly. Robert immediately called me afterwards to make sure that I was up and running properly. This is the best customer service I’ve ever had from a service provider!”
“Definitely recommend coming to John Rolfe Verizon Location because the leadership/ manager here is very VERY proactive about assisting guest that come into the store. Speaking from experience today and multiple days whenever I needed questions answered he came through. the manager/ team is extremely experienced and patient so I felt comfortable having his assistance. He will make sure you leave store satisfied. Highly recommend!!
Thanks again”
“Monae was perfect for my Verizon matter. She worked extremely hard to clear up my account issue. Truly need more of her in this world of work. Thanks again for much needed support”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“My iPhone has been giving me fits so I finally went to the closest store for advice. I was greeted right away and waited a few minues to be helped. Donald was kind, patient, and knowledgeable. He did several updates and a new eSim, making sure everything was fixed. I couldn't be happier...thanks again Donald!”
“I work for a law firm in Virginia named The Consumer Law Group, P.C. We have been extremely impressed with Executive Systems, Inc. They provide our firm with a VOIP phone system.Executive Systems and specifically their engineer, Song Pol, have provided our firm with THE BEST customer service. Song is knowledgeable, accessible, and always a pleasure to deal with.Our phone system has multiple lines. We have the ability to have different ring schedules depending on time of day and date. We are able to answer our phones remotely via a convenient app. We are also able to check voicemails and initiate outgoing calls.Overall, Executive Systems, Inc. is a great company to work with, and I highly recommend them for any company's VOIP needs!”
“I went to the Experience T-Mobile store at Willow Lawn and worked with Brandon. He was succinct, spoke in layman's terms to correct, explain my issues and guided me with suggestions on protecting myself against identity theft.
Thank you Brandon and T-Mobile.”
“My husband had a problem with his phone. We went into the store. Sur helped us. He unlocked the phone and stayed with us until everything was up and running again. We highly recommend them!”
“I normally do not rate any service a 10 anymore. Honestly. I can rate the T-Mobile store on Staples a 10 with no reserves at all.
These are the reasons I can rate them a 10. First, I was welcomed almost immediately even though the store was packed. I was welcomed, my info. taken, and told how many were before me, but was assured of their help. Celina, continued to circulate amongst customers letting go them know where they were in the queue. Kobe circulated also on a day I was there; no customer felt neglected.
Was also
impressed how well the staff worked together like a well oiled machine.
Jarell is another member of staff I observed, supporting, the team, dealing with customers, assuring all was working smoothly.
I had the pleasure to be helped by Kiara Colberg personally. Kiara, like the rest of the staff, provided superb service. Her personal people skills are exceptional. K has developed the sort of skills that make her an exceptional problem-solver. K. solved every problem I had. K. was extremely patient with a senior technology like me. She never made me feel embarrassed by my lack of skills and even added humor that helped.
Each of the staff at this particular location are assets to your company, I commend them.
By the way, do you know there's a staff person amongst you that can walk on water? Kiara!!!!!”
“Just want to leave a review for Corey. One of the most easy going and helpful associates I've ever had work with me. Took his time helping me fix my phone which prevented me from having to spend money on a new one. Very honest guy. I'd recommend this store to anyone... Shout out Corey”
“Bruce an Jordyn are the best!!!!! Best assisted me with my lines so well that I had to leave a great review .if you ever need assistance come to their store and they will take care of you.”
“WOW...ACCESS TECHNOLOGY has "cave men" in the tech world. They are the "GO TO" tech company in Virginia..... STORY AFTER STORY....They got DirecTV installed in a BIG BOX Store customer of mine, in the break room, SUPER BOWL 2018 was on the air GAME TIME.”
“After having a questionable experience with the Verizon on Forest Hill Avenue with an older salesman who would rather joke and be condescending than actually be helpful to the customer, the next day I decided to go to the Verizon on Midlothian turnpike to complete the activation of my services. Conner is the best. He was very helpful connecting my service, and setting up my new phone. He is the perfect example of what customer service is.”
“Cynthia was a huge help! She fixed my issue and I ended upgrading. She made the appointment effortless. Very professional and kind. A visit to the Verizon store was actually enjoyable. Thanks Cynthia!”
“They were short staffed, so there was a long wait. But the staff were friendly and the store was clean. They knew what they were talking about. All in all, I would recommend this location.”
“Wow, what a pleasant experience. I had to replace My 4year old X1 modem that got fried after a power outage. I took it to this location and after a few questions, I was out the door with a replacement to take home. Setup at home was relatively straightforward too.”
“Courteous, prompt, professional, and knowledgeable. LIGHT YEARS ahead in customer service, professionalism, cleanliness and respect than the 7720 West Broad. MUCH appreciated!”
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“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”