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“Went in for what I thought was a simple transfer from a Xfinity, but turned out to be extremely complicated. Luckily the staff was patient and got the issue taken care of. Best location hands down! 10/10”
“Definitely recommend coming to John Rolfe Verizon Location because the leadership/ manager here is very VERY proactive about assisting guest that come into the store. Speaking from experience today and multiple days whenever I needed questions answered he came through. the manager/ team is extremely experienced and patient so I felt comfortable having his assistance. He will make sure you leave store satisfied. Highly recommend!!
Thanks again”
“My husband had a problem with his phone. We went into the store. Sur helped us. He unlocked the phone and stayed with us until everything was up and running again. We highly recommend them!”
“I normally do not rate any service a 10 anymore. Honestly. I can rate the T-Mobile store on Staples a 10 with no reserves at all.
These are the reasons I can rate them a 10. First, I was welcomed almost immediately even though the store was packed. I was welcomed, my info. taken, and told how many were before me, but was assured of their help. Celina, continued to circulate amongst customers letting go them know where they were in the queue. Kobe circulated also on a day I was there; no customer felt neglected.
Was also
impressed how well the staff worked together like a well oiled machine.
Jarell is another member of staff I observed, supporting, the team, dealing with customers, assuring all was working smoothly.
I had the pleasure to be helped by Kiara Colberg personally. Kiara, like the rest of the staff, provided superb service. Her personal people skills are exceptional. K has developed the sort of skills that make her an exceptional problem-solver. K. solved every problem I had. K. was extremely patient with a senior technology like me. She never made me feel embarrassed by my lack of skills and even added humor that helped.
Each of the staff at this particular location are assets to your company, I commend them.
By the way, do you know there's a staff person amongst you that can walk on water? Kiara!!!!!”
“My iPhone has been giving me fits so I finally went to the closest store for advice. I was greeted right away and waited a few minues to be helped. Donald was kind, patient, and knowledgeable. He did several updates and a new eSim, making sure everything was fixed. I couldn't be happier...thanks again Donald!”
“After having a questionable experience with the Verizon on Forest Hill Avenue with an older salesman who would rather joke and be condescending than actually be helpful to the customer, the next day I decided to go to the Verizon on Midlothian turnpike to complete the activation of my services. Conner is the best. He was very helpful connecting my service, and setting up my new phone. He is the perfect example of what customer service is.”
“Cynthia was a huge help! She fixed my issue and I ended upgrading. She made the appointment effortless. Very professional and kind. A visit to the Verizon store was actually enjoyable. Thanks Cynthia!”
“They were short staffed, so there was a long wait. But the staff were friendly and the store was clean. They knew what they were talking about. All in all, I would recommend this location.”
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“Hunter was the best Verizon rep I have ever had in all the years I have been with Verizon (which is a long time!) I highly recommend him for knowledge, service and attitude!”