Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Colonial Heights store. Customers can visit the store in person or schedule an online appointment for their latest needs. The store also offers online ordering with free 2-day shipping, express lockers, and same-day delivery options. The staff at the Colonial Heights store is described as professional, courteous, and friendly, providing excellent customer service. One customer had a positive experience with a quick and efficient return process, while another praised the store's organization and the friendly greeter who directed them to the self-service kiosk. However, some customers have had mixed experiences with Verizon's service outside of the store, with one customer expressing dissatisfaction with the company and the service offered beyond the store's operations.
They were helpful, knowledgeable and caring. Even though Verizon had me running from store to store with broken promises I kindly excepted my fate and walked out without a new phone. They fixed my old one and that I was thankful for. These guys were great 👍
March 2026
Been coming here for years. Its the only corporate store near me. I know 5 employees by name. I miss where you could walk in go straight to the back for repairs. They dont do that now no verizon does.
March 2026
KC was great! He got me set up with my phone but not before making sure I was getting the best deal possible on my phone and my plan. The rest of the staff were really nice too
