Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Colonial Heights store. Customers can visit the store in person or schedule an online appointment for their latest needs. The store also offers online ordering with free 2-day shipping, express lockers, and same-day delivery options. The staff at the Colonial Heights store is described as professional, courteous, and friendly, providing excellent customer service. One customer had a positive experience with a quick and efficient return process, while another praised the store's organization and the friendly greeter who directed them to the self-service kiosk. However, some customers have had mixed experiences with Verizon's service outside of the store, with one customer expressing dissatisfaction with the company and the service offered beyond the store's operations.
Always very helpful. My personal favorites are Tiara and Melissa, but they are all good.
July 2026
Fernando is a wonderful sales associate at this Verizon store! He did an excellent job at helping me problem solve concerns I had with my account. Thank you Fernando!
May 2026
I had a wonderful experience at this store. Mike was absolutely the best Verizon customer service representative ever! He was kind, patient and well informed. I only had to wait about 15 minutes. We'll worth it for premium service!
