Loyalty Volkswagen

Auto Repair, Used Cars
Hours: Loyalty Volkswagen is a trusted dealership in Richmond, known for its excellent sales and service. As part of the Loyalty family of dealerships, they offer a Lifetime Powertrain Warranty on every new vehicle and many used cars, which guarantees the engine and drivetrain for life. Customers appreciate their no-pressure approach to car buying, enjoying a seamless and friendly experience. Sales staff, especially salespeople like JB and Greg, are knowledgeable, patient, and attentive, helping customers find the right vehicle with ease and creating a welcoming environment. Many reviews highlight the professional and courteous service, with management and finance teams explaining details clearly and making the process smooth and quick. The dealership is also praised for building lasting relationships and providing exceptional customer care. Even when concerns arise, such as payment issues or vague promises, the General Manager steps in to resolve problems and make things right, demonstrating a genuine commitment to customer satisfaction. Loyalty Volkswagen also offers a 7-day vehicle exchange policy, giving customers confidence in their purchase. Whether purchasing a new or used vehicle, servicing, or collision repairs, customers feel valued and well-supported. Overall, Loyalty Volkswagen stands out for its friendly, honest, and professional approach, ensuring customers leave satisfied and eager to return for future service and vehicle needs.

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1. Chester, Virginia