UScellular is a phone service provider that has received mixed reviews from its customers. Despite being busy, the staff at the store are often quick to assist customers and provide excellent customer service. Customers have praised the helpfulness and knowledge of specific employees, such as Jay, Gabe, Chris, and David, who have gone above and beyond to address their concerns and ensure a positive experience. However, some customers have had negative experiences with the company's online and phone customer service, describing it as a "nightmare." Additionally, the store's selection of phones seems to be limited, with only iPhones and Motorola models available, and customers may have to wait for specific models or upgrades to be in stock. Overall, UScellular appears to provide good in-store customer service, but its online and phone support, as well as its product selection, may be areas that could use improvement.
Brandon was very helpful and personable when I came in to make a payment. An asset to your company..
June 2026
We had a great experience, David was amazing. He helped us for 5 hours today and never had one issue with it. He was really nice and knowledgeable. He made sure what we needed got done and got done correct. We appreciate his patience, and how he made today very painless for us. David deserves a raise! He was great!
July 2025
Had a great experience Jay was awesome and so was Tiffany no complaints
