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“David and Donny are EXCELLENT. They truly care about their customers. We transferred from a different carrier requiring a rather extended visit. They were kind and courteous throughout the encounter. They made sure to answer all questions in their entirety. I will definitely be using the Orange Ave location for all of my future wireless needs. Thank you, again for such a great experience!”
“The staff was great help with knowledge and experience to get my sound gear up and running. They have nearly everything you would need to create great music, etc. !”
“I enjoy going to pawn shops to see what treasures they might have available. Hands down, The Pawn Shop on 9th is the place to go. Great stuff, great prices, and fantastic service. Talk to my main man Victor. He knows his stuff, will keep you posted on when something you were looking for becomes available. And, he'll always do his best to treat you right. He just hooked me up with a Boss GT-1 pedal board. Fantastic deal! Thank you Victor!!”
10AM - 7PM
1601 Electric Rd, Salem
Electronics
“I stopped in to update my phone in December and was greeted by Donovan Simmons. I forgot most of my passwords but he worked patiently with me until we were able to come up with most of them. In the time he worked with me he was so patient, personable and very polite even when I asked the same question multiple times. I hope all of your employees are this patient and knowledgeable. I highly recommend him”
“Absolutely first class customer service! They delivered and installed a TV for us and we couldn’t be happier! Their white glove service was greatly appreciated. Wish I could give 10 stars!”
“Great store, lots of new and used vinyl. Nice condition stuff for very good prices. Great selection of cassettes too, all for $2 each. Lots of record care and protection items. Also lots of record players and other equipment. Guitars and guitar amps as well. Very nice store. You definitely need to visit this place.”
“My favorite place to shop. Especially around the holidays. ‘Target is fun.’ They have it all. And they keep up with the latest styles and trends. You won’t leave empty handed. Happy! DON’T Change thinking you have to compete where they don’t compare. Thank you!”
“Employee were very helpful and knowledgeable. Placed an online order and picked up with ease. The employees were very friendly and answered tons of questions. Will go back for sure!”
“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“I've just shopped with these folks for the first time today. They were very helpful and informative, both with product info and procedural advice. They even printed off a copy of a safety data sheet. They also have a refill program which saves considerably when buying in bulk. I'll definitely be back!!”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Electronics
“Lauren Asberry is an excellent professional. She is very knowledgeable in all areas of phone service. She is always smiling and very positive in her manner. I will recommend the Vinton store to all my friends because of her and her alone!”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
Open 24 hours
3202 Peters Creek Rd, Roanoke
Electronics
“I recently needed to buy a laptop for school and wasn't sure exactly which one would do the job. The salesman was knowledgeable and patient and went the extra mile to help. Overall it was a total team effort on their part all the way up to one of the managers on duty that was assisting my mother with filling out the order on the app..A great experience ?”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“I was told my bedroom furniture wouldn't be delivered until Thursday then I would have take off workA young man from Aaron at Williamson Rd in Roanoke VA told them he had time to deliver so he did. I give this rating because of him and he was so helpful and polite.”
“The Starbucks crew was amazing. I was searching for a new sugar free option being they discontinued the sugar free cinnamon syrup. All that's left is the vanilla. With that being said, I wanted to try out some hacks found online and they were very happy to oblige and let me try out some suggestions. The first was a disaster but they made me something else that was much better. I left satisfied and with an idea of what to order the next time. I appreciate their patience and help. I actually went in for a cable and the electronics department employees were very helpful and friendly. They were helping out a group of seniors get familiar with their new phones and it was such a nice surprise to see how patient and helpful they were. The only criticism I had is the crazy one way in and out the parking lot. It was my first time here so I had to drive around circles to get out. I also learned that the online prices are better than in the store and they price match. Thumbs up!”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“100% satisfied with the service! From the first moment the technician arrived until the end; he was professional, knowledgeable, and did not leave until both he and I were sure that everything was working correctly. My technician was Brandon!”
“The Starbucks crew was amazing. I was searching for a new sugar free option being they discontinued the sugar free cinnamon syrup. All that's left is the vanilla. With that being said, I wanted to try out some hacks found online and they were very happy to oblige and let me try out some suggestions. The first was a disaster but they made me something else that was much better. I left satisfied and with an idea of what to order the next time. I appreciate their patience and help. I actually went in for a cable and the electronics department employees were very helpful and friendly. They were helping out a group of seniors get familiar with their new phones and it was such a nice surprise to see how patient and helpful they were. The only criticism I had is the crazy one way in and out the parking lot. It was my first time here so I had to drive around circles to get out. I also learned that the online prices are better than in the store and they price match. Thumbs up!”
Open 24 hours
200 Apperson Dr, Salem
Electronics
“I ended up walking into this fine establishment after an incident I'd rather not speak about. But the gentleman working the graveyard shift was just an awesome and genuinely great person to speak with. Keep up the good work brother and thanks for taking the time to ease my mental stress/pain!”
“Tenyah was the associate that helped me. She is such a wonderful person and very knowledgeable. I came in for an upgrade and was having a horrible day, she made me smile and got me my new phone. Please hire more wonderful people like her. Top tier service hands down”
Open 24 hours
3602 Williamson Rd NW, Roanoke
Electronics
“Today I walked in 7-Eleven in search of an afternoon treat, so, as I am browsing I see a promotion on planters peanuts. The promotion was three for $1.19. I get up to the register to check out and the store manager says this is an old promotion, I point him in the direction of the sign. He refuses to go look at it, then says I will just give you the promotion price.Do better with changing out promotions to prevent confused customers.”
Open 24 hours
5002 Plantation Rd, Roanoke
Electronics
“The 7-11 on Plantation Rd. has some of the best customer service, their coffee is delicious, their snacks are too, and what got me was the fact that they carry Macarons! Coffee & Macarons? Oh hell yeah!”
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“Have bought my last decade's worth of phones here. Always a good experience.I recently purchased a new device from Hallie in the store. Had some problems with it a week (manufacturer issues) and tried to resolve with Verizon directly. After getting the runaround, I went back to see Hallie. She got them on the phone and sorted it out quick and decisively - I was highly impressed.Really appreciate the store's willingness to support its customers - exactly why I choose to go here.”