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“I stopped in today & met Amber and Jill — absolute lights! They were so helpful, so friendly, so efficient & knowledgable. The music & their personalities made a rainy, gloomy Wednesday morning so bright & joyful. Was sad to leave the store — please give them their flowers!”
“Caleb helped me and my husband get our phone plans switched over and our phones traded in. He was super knowledgeable, made the process so clear, and got us on our way with our new phones ready to go! We really appreciated his wonderful customer service and plan on coming in to this location any time we need something with our cell phone plan.”
“Hunter set my phone up so quickly, and his customer service was incredible. He was thorough and double checked to make sure I backed up my cloud and didn’t lose anything important. Highly recommend!”
“Great Customer Service!
I upgraded my iPhone 11 to the 17 Pro through Verizon.com and encountered a problem with the phone having it speaking a foreign language and making it non responsive. I went into this store ready to return the brand new phone and Ross Agee was incredible. He solved the problems and is an experienced professional. He is without a doubt one of the best in the industry and I would recommend this store (and Mr. Agee) to any and all.
All the Best,
Jeffrey Scott”
“I think his name, Andy and he is wonderful. He is the Manager, I do know that! I’m an older woman and I know it’s frustrating sometimes dealing with the elderly which can can take a lot of time. He was so caring and took his time to make sure all my needs were met. He is the main reason I come to this store! Thank you for caring for your customers.”
“ABSOLUTELY PHENOMENAL
Listen, this gentleman came out FROM HIS HOUSE to the shop to help me get my phone screen replaced. His brother had already left for the day (it was later in the day, so it is understandable) and I called. Absolutely one of the most kind people, expedient work with quality. The world could use more folks like him in it.
Also it was inexpensive with exceptional quality. I would rate it 10/10 if I could”
“My husband and I came in here today and we were met by the store manager (For the life of me I can’t remember his name ?) who was wonderful and nice to talk to. He set us up with Jordan who took care of getting my husband and I set up with new phones. It was a very easy process. He didn’t rush us and was pleasant to talk too. We will definitely recommend this location to others!!!”
“i want to give a shout out to Kevin, he was very helpful with getting my new phone set up. He said he is an assistant manager and working his way up, but personally i think he should be store manager based on the knowledge he has and amazing customer service he provided!”
“Marquice was awesome to work with, even though they were busy and assisting others he still let me know he would be right with me which made me feel invited into the store. Marquice was new to the role but excels already right off the bat. He closed a sale to which I was hesitant on and served me very well. I’m very happy with my new phone, which I was able to get the same day.”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Great and reliable service as well as good deals on phones. Best phone company I've been with so far. The person working when we went in was very knowledgeable”
“Good club retail where you can find most of your favorite brands at bulk discount prices verses Walmart. Usually very busy and hard to check out in the lines. Scan and go on the Sam’s Club App is a faster method and lets you check out and leave faster. Cafe is now only order through app which is convenient but difficult if you are relying on a phone device. Good location. Parking can be hard to get a close spot though. Overall a good experience.”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
“Best customer service! All the guys there are great! Super knowledgeable and friendly. We were helped by Julian and he was so friendly and helped us out so quick. Recommend going to this store!”
“Accidentally hit 1 instead of 5 for highly satisfied on survey. The young man at 133 Electric Rd was very helpful, polite and professional. He gave some great advice and suggested some great offers that AT&T is having. Overall great service. 5 ⭐️”
“They're very helpful and knowledgeable, helpful to this old lady who has no clue how to navigate technology. Thank goodness for your attentiveness to your schooling.”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
10AM - 7PM
511 Hardy Rd, Vinton
Mobile Phones
“The girl working there is amazing, I can't remember her name but she was great, got my phone working and everything back that the Hollins store took away, thank God for her”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Went in looking for a good GPS, and Ashton was awesome! We had alot of questions to make sure we got one that did what we needed, and he took time to research information for us! Great customer service!!”
“Alex is the best at the Metro on Williamson Rd she is always smiling and very courteous,I have know her for a few years she never disappoints me or my brother when we are in there .She is best highly recommended this Metro by T-Mobile
Thanks Alex
The Brewbaker Twins”
“Great Store. Natasha went above and beyond to help us. We are very happy and thankful she gave us a great deal. Definitely recommend this boost mobile store over any other boost Store. She has great deals compared to the other stores.”
“I bought a new phone . And because I am technologically challenged I could not transfer data to my new phone from my old one. Went in to the location and they were extremely helpful. Friendly, courteous and knowledgeable. Thanks for the help”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“Jason at this Verizon was AWESOME! Really focused on helping us out and was fun to chat with and be around. Made going to the store actually fun. Not something you can say about going to your carrier normally. Highly recommend asking for him if you go in here! Will be my go to guy always now! Simply the best!”
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“This is the best location for Roanoke area Verizon support. Raven was professional, knowledgeable, friendly and courteous. Within 10 minutes, she took care of a problem that another Verizon location, and online tech support couldn't do in 2.5 hours. This will be the only store I go to for any Verizon support. Thank you very much Raven, I greatly appreciate your help today. ?”