Car Rental in Dulles, VA

“Matthew was so welcoming after a 2.5 hour drive in fog from another branch. His customer service and professionalism is above excellent and thoroughly resolved my rental issues, taking my feedback to heart. Happy Holidays and hope to rent again from this location again!”

“Outstanding staff they have at this location. Courteous, friendly and always happy to help. Shoutout to Ahmed, Savannah, Ms. Frédérique, Solomon and the rest of the crew! Will always recommend this place ?.”

“The experience going to Ronald Reagan National airport was terrible! The location is not right on the map and doesn't tell you (if you are driving in to PICK UP) that it's in Parking Lot A. It has a lower level in the garage and upper level inside the building , 2nd floor. Dulles airport, on the contrary, has its own area for Pick up AND drop off! So much better.
I actually rented a Standard SUV, which I pulled up vehicles for that, but the gentleman in the front stated that he only had a Ford Bronco for what I requested. He was offering to upgrade but I already had a standard vehicle. I believe more should have been done to provide me with a vehicle. There was no discount given for the Veteran driver I was with, which had to pay for adding himself as a driver due to the credit card situation (credit card only for deposit which is normal).
The Bronco was in top shape and clean so I don't want to Take away from that. Other than that, I had a good experience there. Would go back.”

“Simon and the lovely manager whose name I did not recall were super helpful to rent me a full-size truck as a walk-in.
I had a reservation at Budget next door but they would not rent to me because I only had a paper temporary drivers license while awaiting my permanent to be mailed to me. This was despite my other federally issued ID to confirm my identity. The moment they identified an issue, their tone immediately became curt and they had little interest in helping me despite my asking to speak to a manager.

I walked over to Alamo next door. Simon greeted me with a smile and after hearing my situation immediately started thinking of solutions rather than hurdles. He called his manager and she verified my second ID and accepted my temporary drivers license to approve the rental. Simon then completed my rental and ensured I had his business card to contact him if any problems came up. Incredible.

The only reason I did not reserve with Alamo to begin with was that the CostoTravel.com website said they did not have a full-size pickup available to rent. Simon identified they had 8-10 units for me to choose from! I did send them feedback to ensure their inventory data shows up with CostcoTravel.

I had similarly good experiences with Alamo at LAX and am so pleased see it is not unique to one location. I will definitely make Alamo my first choice from now on and Budget/Avis will be my last choice.”

“’ve always had a great experience renting from Hertz at Dulles, and my recent trip was no exception.

At pick-up, MD went above and beyond to help me get set up. He patiently showed me how to use the screen and made the whole process super easy. He’s always so friendly and even remembers me from past visits — it’s those little things that make a big difference.

At drop-off, Ray was just as wonderful. He greeted me with a warm smile, made sure everything went smoothly, and even double-checked the car to ensure I didn’t leave anything behind. You can tell he genuinely cares.

Both David and Ray consistently provide exceptional service — it’s why I keep coming back to Hertz at Dulles. Highly recommend!”

“Esmail and specially Ali (manager) went above and beyond with my request and resolve all my issues. We'll definitely choose Avis again over other companies.”