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“Love this store! They are always so warm and friendly STORE 5555 I would recommend to anyone. All employees are welcoming and knowledgable. I’ve been going here for over 5 years and the manager is wonderful! This is located by the Panera and Target as well.”
“Dexter was incredibly helpful today. When I came into the store, I was all over the place. I had two returns and realized one did not have the label and the other did not have the return completed in the app. Dexter took the label and taped it to the package for me and he noticed that while I was completing the return in my phone, I selected the wrong option. He showed me how to cancel the return and do a brand new one. My son leaves for college in the morning and I am a complete mess, but Dexter was such blessing to this anxiety-driven brand new dorm mom! He even asked where my son was going to school and wished me luck. Give this man a raise!!!”
“I have been here several times for returns. Its been my go to for shipping and returns. The people here are always friendly and helpful but Nichole has been above and beyond. I feel like she genuinely cares for her customers. Thank you Nichole!”
“Customer service is outstanding! I stopped in for the first time out of convenience of location to ship a customer merchandise and I’ve been using them ever since. They are always pleasant, cost to ship is reasonable and they are very attentive to my needs. I highly recommend this business!”
“The employees are so personable, helpful, and so attentive the moment that you step into the store! I am someone who gets really anxious, especially doing returns and they always make it such a stress-free environment answering all your questions and giving you the best advice for your packages”
“I had such a great experience at this UPS Store thanks to Elifaz. He was incredibly patient, kind, and polite throughout my visit. I had several returns for a business and never once did he make me feel rushed or uncomfortable about it. He took his time, explained things clearly, and handled everything with such professionalism and care. That level of customer service really makes a difference, and I truly appreciated it. Thank you, Elifaz, for going above and beyond!!”
“Kelly is great employee with exceptional customer service. She helped me to print a wide format poster. It was urgent and they made it ready in half an hour. Highly recommend for any print jobs.”
“I visited the store today, the vendor whose item I was returning made it a real hassle. The team at this store and a Sunny in particular were fantastic! Thank you again for your help! The kindness the team exhibited to the customers was really uplifting.”
“The service at this store is excellent. I use this location from time to time, and the staff are always busy and efficient. They handle everything professionally and provide great customer service.
I occasionally return Amazon packages here, and so far the process has always gone smoothly without any problems. I have also been satisfied with the other services they offer.
I remember reading a review below in which someone mentioned that they were asked to pay for tape when returning an Amazon item. My understanding is that the standard policy is for customers to prepare their return package themselves, including packing the item properly and sealing the box before bringing it in for return.
In that particular case, it seemed that the customer had not fully prepared the Amazon return package and wanted to use the store’s tape instead. That is probably why the employee explained that there would be a charge for using it.
In any case, I have had a positive experience here. The service has always been good, and I am satisfied with the various other services they provide as well.”
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“I had a great experience at The UPS Store while sending my passport renewal. Leslie was incredibly kind, patient, and helpful throughout the entire process. She walked me through everything step by step, answered my questions, and made what could have been a stressful process feel easy and smooth. Excellent customer service and truly appreciated her professionalism and warmth. Thank you, Leslie!”