Cox Store in Fairfax offers an excellent customer experience with a focus on providing fast, reliable services. Customers appreciate the ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices available all in one location. The knowledgeable and friendly staff, including employees like Jennifer and Pirro, are dedicated to helping customers find the right bundles for their needs, such as TV, Internet, landline, and cellphone services. Many reviews highlight the staff's patience and expertise, making transitions, like switching from Verizon to Cox, smooth and easy. The store also features a mobile queueing system, which enhances the in-store experience by reducing confusion about wait times. While some customers noted longer wait times during busy periods, overall, the service is described as excellent, with a personal touch that sets Cox Store apart. With exclusive offers on Internet and mobile plans, Cox Store aims to keep customers connected at home and on the go.
Paola Q. I love her!!! She helped me set up my home wifi super fast! I walked in last minute literally 4 minutes before they closed, I was out within 5, I really appreciate her doing that for me !!!
August 2025
Excellent customer service and knowledgeable staff helped me get the perfect tv, Internet, landline,and cellphone bundle at a good price. Thank you.
July 2025
We visited the Cox store in Fairfax and Jennifer M assisted us. We had several things that had to be taken care of. We were switching from Verizon to Cox and she was so patient and very knowledgeable. She made everything easy. The manager Frederico Q. was also helpful and friendly.
