Verizon is a telecommunications company that offers online shopping and support for customers, featuring free 2-day shipping and 24/7 technical assistance. Local stores are open with reduced staffing and hours, and customers are encouraged to make appointments for device troubleshooting or account maintenance through the website. While some locations may have limited availability and certain functions may be unavailable due to franchise operations, customer service experiences vary. Many customers praise the exceptional service provided by employees like Luis and Leslie, who are described as patient, knowledgeable, and helpful. However, some reviews mention long wait times and issues with returning equipment. Customers have noted the need for clearer signage regarding store services and closures, as well as improved communication during busy times. Overall, Verizon's service is generally viewed positively, though there are areas for enhancement in customer experience and store operations.
Hajer was very helpful with our experience at this Verizon. Even though they were about to close, she still helped us with what we needed until we finished.
April 2026
Excellent service and support! Zack came up with a whole range of solutions for our cell phone / plans needs. Very friendly and professional, I highly recommend this store!
March 2026
Christopher went above and beyond. Left very happy. Definitely will be back.
