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9:30AM - 7:30PM
10750 Fairfax Boulevard, Fairfax
Mobile Phones
“Sarah was amazing! She helped me at every step in getting my new phone selected and set up. She answered all of my questions and made the entire process easy. She was an absolute delight to work with, truly exceptional customer service!”
“I had a great experience with Nash from Verizon. She was very helpful, patient, and professional throughout the entire process. She took the time to understand the issue I was having with my WiFi and made sure everything was taken care of. I really appreciate her excellent customer service and the way she went above and beyond to help me. Thank you, Nash, for making the whole experience so easy and stressfree.”
“I'm Jono's wife & completely agree with everything in his review. Mike Gordy was fantastic! Professional, incredibly informed, and provided all the information needed to get me set up with my new phone. No pressure, no up-selling - just concise information presented clearly and in terms that my non-tech brain could understand. Highly recommend this store (and Mike) for any of your Verizon needs!”
“Moe was very helpful. He provided me an excellent customer service, he was patient and knowldegeable. I had issues with my phone service and he helped fix the problem in a efficient manner. Thank you, Moe!”
“My boyfriend and I wanted to just check out the location, considering switching from Verizon. Ended up leaving the store with two upgraded phones and a great plan, feeling confident in making the switch to AT&T. Loved having to work with CISCO, he answered all our questions and walked us through the process of keeping our data and phone numbers. Great experience at this location and friendly employees.”
“Went to get a new iPhone and Kalia helped me so much with features of different models . She also helped with changing plan to a newer one which saves money and has better standard features. She ported everything from my old phone to new one. She took time to work with me and was very pleasant and knowledgeable .”
10AM - 8PM
11199 Lee Hwy Ste D, Fairfax
Mobile Phones
“We had an exceptional experience at this location! Jarlyn worked tirelessly to set up a complicated Apple Watch phone line for my daughter. She was a problem solver, upbeat the whole time, and a pleasure to work with. Thank you Jarlyn!!”
“There nothing like a well rounded customer service experience. I came in to replace my tempered screen protector and was certain I’d have a seamless interaction and be in & out quickly. I came in and was promptly greeted then asked the reason for my visit. Brandon was prompt professional and knowledgeable of products and services. I ran into a brief misunderstanding of policies surrounding my replacement screen protector. After connecting with a rep via the T-Mobile customer service line we landed on a resolution. Brandon exercised a wonderful level of personality and understanding which made for a very pleasant in store experience. I really appreciated Brandon’s recovery as his co-workers original approach was lackluster and unprofessional. Ask for Brandon.S, he’ll make sure you’re taken care of !!”
10AM - 8PM
9444 Main Street, Fairfax
Mobile Phones
“This was easily the best version experience I’ve had. The nice gentleman there was able to save me so much money as well as making it quick to get a new phone.Saved over $250! I really appreciate people like that who care!”
“The staff at AT&T at Fair Oaks Mall were incredibly helpful and able to answer all of my questions. Most importantly, they were the only store who could help me with the phone situation I had. Michael Rico, specifically, went above and beyond to help me address getting my account setup and answered all questions I had. His technical expertise and customer courtesy were top notch! Michael and the team at Fair Oaks AT&T are the people to go to if you have any issue with your account or phone. I highly recommend them and will only be going to this store in the future for help with my AT&T account.”
“One of the nicer Walmarts around. It has groceries and other department store items. Food is usually in stock, people here are mostly nice, except when they are in the way. Self checkout seems unorganized, especially when there is an issue. It took 10 minutes to get someone to fix the self checkout machines for 3 people. I would go to this walmart rather than the ones in Alexandria.”
“Awi, helped to get these unnecessary apps off of my phone, so the tons of ads would stop disrupting the regular use ofy phone. And he sold me a new tablet. His customer service is excellent!?”
“Jay provided customer service at its finest. He was absolutely fantastic and went out of his way to make my experience smooth and easy.
Big thanks to Jay, and I will definitely recommend coming here to others.”
“I had a fantastic experience at this store! The service was outstanding—the staff was super friendly and helpful, answering all my questions with a smile. The prices were very reasonable for the quality I received, and the selection was amazing. I highly recommend this store to anyone looking for a great”
“I had an excellent experience at this Verizon store, thanks to Tony. I had a complicated line transfer issue, and Tony spent several hours patiently working through it with me until everything was completely resolved.
He went above and beyond to make sure the transfer was done correctly and also helped me find a better setup that saves me money every month. I really appreciate his patience, effort, and willingness to stick with the problem for hours instead of just giving me a quick answer.
Tony provided outstanding customer service and genuinely cared about getting everything right. Highly recommend asking for Tony if you visit this Verizon store!”
“Julian’s the best he hooked me up in like 5-8 mins before closing the store up. Sat with me the whole 30 minutes to initiate carrier transfer service and did the absolute most to assist me with my phone trade in.”
“Great service here. My husband and I both had appointments for the Genius Bar. Earl did a great job helping us in getting my husband’s air pod replaced as well as his camera on his phone. He was also very helpful with the battery on my computer. It’s definitely worth having Apple care!!”
“I came in on the day of the big snow event with an old phone, a mismatched SIM card, and pretty hopeless about my phone situation. Fabricio and Jennifer took amazing care of me, and I left with a new iPhone 16 and only about $30 out of pocket expenses. Fabricio showed incredible kindness: he accepted an old iPhone 10 as a trade in, even though I opened my Cox account with an iPhone 12, recently lost. Thank you, Fabrico and Jennifer for hanging out with me and solving all my problems!”
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“Huge shoutout to Moses at AT&T! He went above and beyond to help me and made sure I understood everything every step of the way. He was extremely patient, thorough, and genuinely cared about providing great service. It’s rare to find customer service this good these days. Thank you again, Moses!”