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“I visited the store after a friend that I hunt with brought a phone to our cabin that had cell service. Our cabin is off the grid and we're miles away from a store and more importantly a hospital. My current cell carrier (Verizon) has zero bars 18 miles from the cabin. After being told where Jim bought his phone and the customer experience he had at the Forest location I decided to stop by and check it out. Once in the store Jon was very helpful in all the details. I was very pleased with the customer service and more so the value of the phone I purchased. I have had the phone for 2 weeks now and I am now able to call, text and surf the web at the cabin. My only complaint I have is, I have a hard time putting the phone down in a deer stand. ?”
“Jeffrey spent a lot of time with me and helped me set up my new phone. He was an exceptional. He works at the Lynchburg Virginia office on Oldforest Road. I can’t say enough good things about him.”
“Recently added a new phone line here. The wards road location has the best staff of all the stores in the area. They’re knowledgeable about what T-mobile has to offer and make sure you have what you need.”
“Alexia services were outstanding!!!!! This young lady was knowledgeable & even more helpful! After the service at the appomattox location & the lady at this location, Shanda (I believe her name was) with her attitude towards me & the lack of ability to listen or help I was frustrated to say the least but Alexia knocked it outta the park, bc of her I changed my opinion of this company! John was also extremely helpful! Thanks to both of you!”
“Went in with the plan of just getting an idea of prices, I spoke to Keara who broke everything down to me and explained the services really well. My previous provider was charging me for lines that I didn't even have anymore, she recognized this, and once I made the decision, made the process of swapping over 100x easier than it was even starting a plan with the company I left. I just moved here, and she took the burden off getting rid of my older local company”
8AM - 1PM 2 - 5PM
94 Ewing Dr, Rustburg
Internet Service Providers
“Fiber infrastructure crew A+, Customer service A+, Fiber installation techs A+, Bury crew A+. Shentel's fiber service has been great during each step of the process! I love the super fast, reliable internet that they provide!”
“My wife and I went in with a lot of questions about services and phone plans. Jill patiently and creatively worked through our questions and problems! We were there for around 2 hours and her friendly and helpful attitude turned a frustrating situation with switching services from AT&T a really enjoyable experience!
10 and a half stars!! Ask for Jill!”
“Xfinity Customer Service , Wards Road, Lynchburg, Virginia
If you need to go to Xfinity for any reason, you need to go see Jessica she is an excellent customer service representative! We had to go there to see if they could lower our cable bill as it has gone up a lot in the last couple years and our discounts were going away in the next few months. Jessica was the representative that helped us. She was so polite, courteous and helpful. She explained everything to us and wrote everything down so we could see it and compare it to our other deal. She also replied to my emails immediately and set up an appointment for us to return to discuss our bill and finalize the changes. I have never met anybody as nice and polite as Jessica. I also recommended my brother to her. So, if you need any help please go see Jessica and you will be very pleased with the customer service that she provides. Thank you,Jessica!”
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“I am thankful the Forest Road location beside Kroger is still open. I worked with Brian today to transfer from an iPhone 13Pro to a 17Pro. When transferring in the past not all of my data would transfer over. Today was the first time it all transferred over. Brian went above and beyond with the level of customer service provided as well. I highly recommend the Forest Road location if you need to stop in-store for any of your customer service needs!”