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“I visited the store after a friend that I hunt with brought a phone to our cabin that had cell service. Our cabin is off the grid and we're miles away from a store and more importantly a hospital. My current cell carrier (Verizon) has zero bars 18 miles from the cabin. After being told where Jim bought his phone and the customer experience he had at the Forest location I decided to stop by and check it out. Once in the store Jon was very helpful in all the details. I was very pleased with the customer service and more so the value of the phone I purchased. I have had the phone for 2 weeks now and I am now able to call, text and surf the web at the cabin. My only complaint I have is, I have a hard time putting the phone down in a deer stand. ?”
“Jeffrey spent a lot of time with me and helped me set up my new phone. He was an exceptional. He works at the Lynchburg Virginia office on Oldforest Road. I can’t say enough good things about him.”
“I had a very positive experience. I was pleased with Mark. I purchased a new phone and he took the time to set it up for me. I really appreciated him. Thank you Mark.”
“Francis was the representative for Verizon that helped me obtain a new account and phone. He was respectful,, helpful and above all professional. He is definitely an asset to the company.”
“The service was excellent. She did everything for me and got everything done the way I wanted. I appreciate everything y’all do y’all have a merry Christmas.”
“Fantastic customer service. The manager Madisyn (Mady) was there by herself as the place was busy, she was able to take care of everyone and continue to have great professional service. Every time I have been in this store Mady has always been able to take care of the customers in a very professional and sweet matter. I will continue to visit the store as needed and highly recommend to my friends and family to visit when Mady is there. Thank you Mady for your great hospitality and support.
Anne
This was actually supposed to go to the Forest Brook Road Store”
“This att location is always a great place to come to, Dennis has helped me both times I have been in the store, and I must say his customer service skills are impeccable, I recommend that you ask for Dennis to assist you if you need to go to the store for anything. I would like to say that all of the employees are super nice and helpful so if Dennis is not available rest assured you will get great customer service from any one of them.”
“This location is under new management and from day one I went in and I told them a bad experience I had there and was trying to connect an old phone and they were like nope we got you. They got me the best phone I've ever had in my life for crazy cheap. I really needed a win lately and this was it. I love those guys. Go there. Trust me. If anything for the conversation because they are masterful at that as well besides their sales skills.”
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“I am thankful the Forest Road location beside Kroger is still open. I worked with Brian today to transfer from an iPhone 13Pro to a 17Pro. When transferring in the past not all of my data would transfer over. Today was the first time it all transferred over. Brian went above and beyond with the level of customer service provided as well. I highly recommend the Forest Road location if you need to stop in-store for any of your customer service needs!”