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“Dexter was incredibly helpful today. When I came into the store, I was all over the place. I had two returns and realized one did not have the label and the other did not have the return completed in the app. Dexter took the label and taped it to the package for me and he noticed that while I was completing the return in my phone, I selected the wrong option. He showed me how to cancel the return and do a brand new one. My son leaves for college in the morning and I am a complete mess, but Dexter was such blessing to this anxiety-driven brand new dorm mom! He even asked where my son was going to school and wished me luck. Give this man a raise!!!”
“These guys are so professional! For the past year or so I have returned dozens of items back to Amazon and they are always patient and helpful, even when your wifi does not work in their store they add you to thier system. Could not be happier.”
“For over a decade, Intelligent Office of Alexandria has handled my office phone calls with exceptional professionalism and efficiency. Their reliable service has been invaluable, simplifying my daily operations and ensuring seamless communication. I couldn't imagine managing my work without their support.”
“I rented a box for two three-month periods and had a great experience. The staff were always friendly and got to know us well enough to grab our packages before we got to the counter. Excellent service.”
“This is a great friendly neighborhood location. I had a concern about a package that kept being delayed so I stopped by this location just to ask a question about it and one of the employees named Neyda assisted the best she could and just her taking the time to hear my concern eased my mind and let me know the package should be there soon and explained the process of how sometimes things happen at the package facility or the drivers. Later that day my package did arrive like she assured me and i even had to call back to just thank her for the listening ear and great customer service.”
“I recently had to get fingerprinting for my job and Mailbox Junction is a fantastic place to do it. I made my appointment and was in and out in under 3 minutes. The guy running it was very helpful and knowledgeable. Would highly recommend!”
“Convenient, easy to use, parking near to front door, pleasant people and helpful. Return of a heavy box took all of 3 minutes and they lifted it up to the counter. Excellent service!”
“Spoke with Joe and that is a real stand up guy! He was very polite, allowed me to ask a bunch of questions about my package, he gave me an expectation flow and explained everything to me!! He's very patient and thorough. He gave me a lot of reassurance. Definitely recommend this place!”
“Leshawn and team were amazing! We had a short term mailbox rental and had a large influx of shipments for that month. When we had shipment delays and lost packages, Leshawn went above and beyond in her communication and assistance. Each day we went in for pickups they were always so willing to help. We are so thankful for the customer service and team effort!”
“I usually hate anything post office related, but it was the last day to return a package, and I inevitably walked into this UPS. I was super anxious, but the guy there quickly scanned the package and I was on my way! Super efficient, and nice staff.”
“I had such a great experience at this UPS Store thanks to Elifaz. He was incredibly patient, kind, and polite throughout my visit. I had several returns for a business and never once did he make me feel rushed or uncomfortable about it. He took his time, explained things clearly, and handled everything with such professionalism and care. That level of customer service really makes a difference, and I truly appreciated it. Thank you, Elifaz, for going above and beyond!!”
“I’ve never had a problem. I drop off UPS packages all the time and have never had a problem getting a receipt. I think some of the negative reviews come from people not understanding the difference between a UPS drop off and UPS access point. You can purchase a UPS label at Parcel Place and they will accept UPS drop offs if you already have the Amazon return shipping label printed.They cannot scan your Amazon return bar code and print the label for you. You need to go to an actual UPS store or UPS access point for that service (you can do that at AutoZone right down the street OR the UPS store in Bradlick shopping center).Additionally, with regards to the review about discrimination against Caucasians, I have never experienced anything like that. The owner has always been nice to me and I’m white. However, I always go out of my way to treat service people (waiters/bartenders/retail sales associates) with the respect they deserve, so I usually get excellent customer service in return.”
“The three employees working at #4832 on 8/2 at 1:50pm were awesome. I came into the store with two skateboards, which are unusual sizes and depths, ie not really a traditional thing to ship, and they figured out what box would be best and then how we could cut it a little bit to make sure that it fit, and that I wasn’t paying extra for no reason. The female employee proposed using a golf club box instead of one for fine art, and it worked PERFECTLY! These kids - and I say that out of respect because younger employees get a lot of flak these days - went above and boyond in their customer service and should be recognized for setting a new standard.”
“I have used this store for shipping, boxing, shredding, through the years they have always been extremely friendly, helpful and professional... My go to location”
“I have been using this UPS Store for at least 15 years. The staff are always professional, helpful and kind. I first started using them to have documents notarized after our father passed away. They answered any questions we had and were very kind during that extremely difficult time in our lives. They never make me feel silly for not being familiar with their services and machines. This summer, Angel has always been the person who waited on me. She is always knowledgeable and helpful. She and the rest of the staff do not lose sight of the fact that their customers are using their services because they may have experienced life changing events, such as moving, job search, births, deaths and therefore they are a great resource for our community.”
“Excellent customer service.?
Went into the UPS store to return products from AT&T did not feel very confident about the return process, walk to the counter, a young lady name Paris seemed full of confidents ask how she could help me? I pulled out all my paperwork that I had prepared upon coming to the store. With her Calm demeanor, , she exclaimed, I would not need all the paperwork… She was so calm and professional. I decided to step back and see what she could do… in less than three minutes, she had unpacked my perfectly packed wrapped box, which took me more than an hour to do. Scan the product , and said that was it. Very nice job and customer service, Paris?! I could’ve gotten upset. But within that short period of time, she gave me my receipt and she was done… I looked at my receipt. Everything seem to be in order… so I told Paris thank you very much for your help and have a good day. An I was on my way?! Can’t make this up… Had a couple of errands to run, got home by the time I check my emails. AT&T send me a email, said that they received my return!? goes to show you what can happen if we just step out of our way sometimes! Excellent job Paris and thank you very very much…?????UPS keep her?”
“Chris, the manager, was super helpful with printing out special birthday projects. I didn’t know this store had a wide-format printer! It was great to be able to get something done last minute!”
“I have maintained many different UPS boxes throughout my life as I’ve moved around the U.S., but I have enjoyed an EXCEPTIONALLY SUPER experience with the UPS Store in Yorktowne Plaza in Falls Church, VA! Even though the store is normally pretty busy, employees there ALWAYS greet me with a smile when I arrive, and the staff all competently offer service. It’s obvious that employees at this location actually CARE about their customers--increasingly rare today(!) Just this week, Ashton had the presence-of-mind to actually come-out from behind the counter in order to help me carry packages to my car so that I wouldn’t have to make multiple trips back-and-forth. Ashton certainly demonstrates the type of competence and customer attention that is characteristic of the staff at Yorktowne Plaza UPS Store. KUDOS to Yorktowne Plaza UPS for having smart and caring staff like Ashton!”
“Jared and the rest of the staff at this store are rockstars. I always bring large packages, and they always provide great service. Thank you for everything you do!”
“What a great local business! We brought a 200 year old painting which was passed down in our family for 5 generations to this store to prepare for travel ( we will be carrying it to Seattle with our luggage.) Bertram carefully assessed it and picked out the best carton and materials, you can tell that the painting is securely nestled inside with no wiggle room, so I'm confident it will make the trip easily. Highly recommend this business!”
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“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”