AutoZone Auto Parts on Plank Road in Fredericksburg, VA, is a popular destination for auto parts and accessories, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the knowledgeable and courteous staff. Andy has received special recognition for his excellent customer service, particularly for helping customers with wiper issues and ensuring a pleasant shopping experience. Jacob is another team member highlighted for his professionalism and ability to assist with returns, demonstrating a strong commitment to customer care. Daniel P has also impressed customers by going above and beyond to help with parts installation, earning gratitude and recommendations for his exceptional service. Overall, the store is noted for its prompt and friendly service, making it a reliable choice for those in need of auto parts. However, there have been some concerns regarding online orders and delivery experiences, with instances of delays and misunderstandings about pickups. Despite this, the majority of reviews reflect a positive atmosphere where customers feel valued and supported. AutoZone in Fredericksburg is dedicated to providing quality service and aims to ensure customer satisfaction at every visit.
Seth assisted me with finding the battery I needed for my car, not a common one! Had it in stock and installed it for me during my visit. Great customer service, very sharp, and super knowledgeable. Highly recommend this location.
February 2024
Andy was awesome! We had a wiper brake on our car. Not only did he help us find the right model, but also installed it for us. Can’t thank him enough!
November 2023
I stopped by AutoZone to return a part. Just want to let you know that the gentleman to help me today his name is Jacob was very professional, courteous, and knowledgeable. He give me the correct part and assured me the best part of AutoZone, Jacob, apologize for the other store . Jacob is a team player.
