AutoZone Auto Parts on Plank Road in Fredericksburg, VA, is a popular destination for auto parts and accessories, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the knowledgeable and courteous staff. Andy has received special recognition for his excellent customer service, particularly for helping customers with wiper issues and ensuring a pleasant shopping experience. Jacob is another team member highlighted for his professionalism and ability to assist with returns, demonstrating a strong commitment to customer care. Daniel P has also impressed customers by going above and beyond to help with parts installation, earning gratitude and recommendations for his exceptional service. Overall, the store is noted for its prompt and friendly service, making it a reliable choice for those in need of auto parts. However, there have been some concerns regarding online orders and delivery experiences, with instances of delays and misunderstandings about pickups. Despite this, the majority of reviews reflect a positive atmosphere where customers feel valued and supported. AutoZone in Fredericksburg is dedicated to providing quality service and aims to ensure customer satisfaction at every visit.
Excellent customer service, had the part I needed in stock and a a good price. Confirmed that it was indeed the correct part
November 2025
The employees of this store were really helpful especially David. He went out of his way to make sure I got the correct batteries for my truck and even helped me with a warranty item from another purchase from a different store.
November 2025
John White was awesome , he quickly put my new key battery in no time.
