The New Balance store offers a wide selection of stylish and high-quality athletic shoes and apparel in a clean and varied layout. Customer experiences with staff can vary. Many report excellent service, describing the staff as friendly, knowledgeable, very personable, and respectful. Customers appreciate being helped promptly and receiving expert fitting advice, including the use of a 3D foot scan to find the most comfortable shoes, which leads to great satisfaction and repeat business. However, some customers have had less helpful experiences, finding staff occasionally too busy or uninterested, which can lead to a lack of guidance and disappointing follow-up on product availability. A notable negative comment concerns an overly strong and unpleasant air freshener in the store. Overall, the store provides a great shopping experience for many, who are impressed with the customer service and expertise and plan to return.
Well run store with outstanding service and knowledgeable staff. Highly recommend!
May 2025
Tyrell was very nice and a great salesman. He treats his customers with great respect and is very personable. I came in the store with my dad to buy new shoes for my 14th birthday, and I left happy.
April 2025
I visited the New Balance store today and was impressed by the wide selection of stylish, high-quality athletic shoes and apparel. The staff was friendly and knowledgeable, helping me find the perfect pair for my needs. Overall, it was a great shopping experience, and I’ll definitely return for future purchases.
