The UPS Store #4820in Glen Allen offers a wide range of services, including expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. The locally owned and operated store is located at The Summit On West Broad, just east of Cox Rd beside Panera Bread. Customers have praised the excellent service and friendly staff at this location. Paul and Andrew, in particular, have been highlighted as outstanding associates who provide exceptional customer service. They are described as friendly, patient, and genuinely caring about helping customers. The store has also seen marked improvements in cleanliness and overall customer experience compared to previous visits.
I asked a contractor to do me the favor of shipping something I had forgotten in Richmond to my home in northern Virginia. He went out of his way to go to the UPS in Glen Allen because of his familiarity with Brendon (called "Bren", I believe). He called me, put Brendon on the line, and Brendon was amazingly efficient and... read full comment
June 2026
Zachary was amazing helping me sort out 4 returns. Very very knowledgeable and patient ! Always come here for returns even though it is almost an hour from my home. Thank you so much Zachary
June 2026
Zachary was excellent and delivered phenomenal customer service which is a rarity these days. He went above and beyond with patience to answer every question I had despite having a long line of customers and working in the front by himself. I will drive to this location because of his exemplary service.
