7307 John Clayton Memorial Highway, Gloucester VA 23061
“Employees are always very helpful, we live right down the road and always come here instead of Home Depot or Lowe’s. And thank you for letting your employees have the evening of July 4th off. They always work hard and deserve it. We love this store”
6659 S George Washington Mem Hwy, Gloucester VA 23061
“So thankful for the helpful employees during our last two days at Lowes in Gloucester. Our first night we had great help from Pete in the paint section and he helped us pick the best color & finish for our accent wall! Garrett was also a huge help getting our sink and soap dispenser we were looking for. He went above and beyond going up the ladder to double check the top of the shelves and went to get us a different cart for all of our things. Tonight we went back to get another color paint and Leanne was as sweet as she could be and had wonderful customer service as well! We love our hometown Lowes!”
6921 Waltons Ln, Gloucester VA 23061
“The staff at this location was phenomenal. They noticed me looking around like I was lost and asked if I needed help finding anything. They directed me to where I needed to go and also gave me directions on a follow up question. I was really impressed because these were guys in their early 20s and most of my experience with retail people that age has not been good. Wish I would have gotten their names. Thanks Home Depot. ?”
6921 Waltons Lane, Gloucester VA 23061
“Home Depot offers good products at competitive prices but be very careful if you use their delivery service. I took a day of vacation in order to be at home for a washer and dryer delivery. The store scheduled it and confirmed the delivery with a email. Delivery day rolls around and after waiting all day I call the 800 number. After finally getting to a person my order is checked. Oh, it’s not in stock and has not come in from the manufacturer. Whoa! It was right there in the store when we bought it! Then she tells me that the delivery had been cancelled. That’s nice to know. I asked when I was going to be told about the cancellation? She said she had just told me. She then went on to say that my delivery was now scheduled tentatively for ten days from now. I asked if she could clear that through my boss so I can be there when it comes. “So sorry darling. That’s your problem “. Never again!! Quick to take your money but too busy to call and let you know they are having a problem. Hello Lowes… I’m your new customer.”
6921 Waltons Lane, Gloucester VA 23061
“Reserved a surface cleaner online. My Sun Joe pressure washer didn't work with its fitting but I was able to easily check out one that did. Reasonable prices.”
6659 George Washington Memorial Hwy, Gloucester VA 23061
“This Lowes has the best customer service experience ever! Every employee greets you and asks you if you need help. I never experienced that at any other Lowes! I love this Lowes!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
