Harrisonburg Ford is a trusted dealership offering a wide selection of new and used Ford vehicles, including cars, trucks, and SUVs. Customers appreciate the helpful and honest staff, with sales teams like Kyle Billing and Jaylen Thompson receiving high praise for their clear communication and willingness to go above and beyond. The dealership provides a smooth buying experience, with quick and respectful service, whether over the phone or in person. Many reviewers mention that the staff, especially Kyle, is friendly, knowledgeable, and eager to satisfy customers’ needs, even handling special requests like ordering parts. In addition to sales, Harrisonburg Ford has a strong service center staffed with factory-certified technicians who are capable of maintaining and repairing vehicles efficiently. Customers have relied on the team to fix urgent issues, such as water pump failures, with quick turnaround times and under-estimate pricing. The service team is praised for their professionalism and helpfulness, making sure customers feel supported during stressful situations on long trips. The dealership also offers genuine factory parts for DIY repairs. While most experiences are positive, some customers note minor concerns like missed details during pre-owned vehicle inspections or issues with specific used cars, such as windshield separation or incomplete fluid changes. Nonetheless, overall, Harrisonburg Ford is seen as a dealership that cares about its customers, providing quality service, honest communication, and a welcoming atmosphere. Whether purchasing a vehicle or needing maintenance, customers feel confident and satisfied with their experience at Harrisonburg Ford.
Quick, polite, good work. My service visit was also supported by shuttle service. Great job.
August 2026
Your service tried with all the ways to find the bump in the rear tires without success. They plan to recheck for incorrect wear after 5000 miles
August 2026
Always helpful and efficient! Took me on time and completed my work as estimated! This dealership is a true pleasure to work with! Also, Doug in the service department is always extremely pleasant and helpful!
