Lowe’s for all of your home improvement needs. Stop by the local Henrico, VA Lowe’s to pick up gardening supplies, check out new appliances and paint colors, or try out new patio furniture. The store offers a wide selection of products and is well-organized and clean, making shopping easy and enjoyable. Customers appreciate the large variety of items available, from gardening tools to lighting fixtures, and find the website very helpful for locating products even when in the store. Customer service experiences vary. Some customers have received friendly, helpful, and knowledgeable assistance from staff, especially in departments like Windows & Doors. Staff members like Adrian and Annette are praised for their great service, making shopping less stressful. However, other customers report that in certain areas, staff can seem uninterested or unhelpful, such as when seeking help with appliance filters or other items, which can be disappointing. The checkout process is generally smooth, with curbside pickup working well, although there have been minor issues like receiving fewer bags than ordered. Overall, visitors find the store offers a good shopping environment with helpful staff and a broad product range. Many customers plan to return regularly for their home improvement projects, appreciating the store’s combination of variety, cleanliness, and service.
Costumer service is horrific, you have to literally chase someone down to help you and not even then do they help you,they send you to someone else who never shows up,i spend thousands in lowes and almost every time I've needed help a construction worker helped me ,horrible attitudes and very lazy
August 2026
Very helpful and knowledgeable, ask for Richard at the contractors desk.
July 2026
Never have any problems staff is helpful and polite
