Lowe's for all of your home improvement needs. Stop by the local Richmond, VA Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. This location is your average Lowe’s, where things are organized and easy to find and the place is clean. It always has what customers need, with the majority of items in stock. The customer service is acceptable and staff will help if asked a question. Many reviewers, however, report experiences that are far better than average, describing the employees as extremely helpful, kind, honest, and approachable. Staff provide excellent service, offering knowledge, sharing customer testimonies, and displaying great teamwork. They are noted for making customers feel comfortable and not intimidated, assisting with everything from large purchases like lawn mowers to quickly locating small items. The store also offers a convenient online ordering system for drive-up pickup, which is easy to use and often ready in record time, completed by helpful and kind employees. Many customers report always being pleased and having wonderful experiences, citing an awesome display of service that makes them feel like a VIP.
Clean store, friendly staff, and overall a wonderful experience! They have DIY kits for kids once a month, and while they can be difficult, the staff were engaged and supportive. Bonus points for the store cat, Francine.
February 2026
Great store, I use Lowe's for almost everything. Friendly staff
February 2026
Was able to find what I needed, fairly easy, & it was cheaper than other local hardware stores! 🤯
