RX3 Compounding Pharmacy provides compounded medications for both people and pets. The staff is described as very friendly, polite, helpful, and pleasant to deal with. Many customers report being very satisfied and impressed with their service overall. The pharmacy is noted for being great to work with, sometimes rushing prescriptions for urgent needs and typically preparing medications before the required 48-hour window. For those paying out of pocket, their prices can be very competitive and may result in significant savings compared to other options, though this can vary by medication. The location is a little off the beaten path but is considered well worth it. However, several reviews indicate serious and repeated issues with administrative processes and communication. Multiple customers report that prescriptions or refill requests sent by their veterinarian are frequently not received by the pharmacy, often requiring multiple faxes and causing significant delays. This has led to stressful situations where pets have nearly run out of necessary medication. Communication breakdowns also occur, with callbacks and promised updates sometimes not happening, and customers receiving conflicting care information. While staff are polite and ultimately resolve problems, these consistent failures in receiving requests and following through cause frustration, stress, and concern for customers, making some unsure if they can fully trust the process. The pharmacy is acknowledged as sometimes being short-staffed.
