Cell Phone Stores in Leesburg, VA

“Paty Suarez thank you for helping out my grandma get a phone and passing WhatsApp, Gmail, Contacts to her phone, you where defenition of care for the customer. You at the same time were taking care of 3 customers with different needs managing their time doing everything with no time waisting.

Such a great experience made my grandma happy that she could still communicate with their family in their country while having a phone in USA.

Thank paty suarez I hope you have a great success in the company.”

“This store has the best customer service that I have ever experienced at similar stores. The young man who was working at that time went the extra mile to make sure everything was switched over and working perfectly. Even when I was worried about keeping him at the store past closing time on a Saturday evening, he reassured me that he was very happy to stay a few extra minutes to make sure everything was working perfectly. He was also very knowledgeable and answered every one of my technical questions about my new plan and smartphone. It is rare to see such great customer service at corporate retail stores, therefore, I believe it is important for me to share my experience here.”

“My wife and I came here to switch carriers and trade in phones for new ones. The staff here, especially Angelica were very helpful and professional. They're also easy to just chat with as you go through the process. Overall, the experience here was great.

The reason for 4 stars instead of 5 isn't really the fault of the store but AT&T as a whole.

As we were getting set up, we were offered a protection plan, which we declined, and the offered an upgrade program which we also declined. We confirmed in the store's system the services and agreed upon fees and we were on our way with new phones.

A few days later, we got notice of our first bill. This first bill included the expected fees, but it included costs for the new phones (which were supposed to be $0 per month with our trade ins) and it included the fees for the upgrade program and the protection plan. The store confirmed on their end that they didn't have these on our plan and said that they can't address the bill. So, we had to call the billing department. While the billing department representative was understanding and professional, I'm not fully satisfied with the resolution. I'm likely going to have to call again in a couple months to get all the billing situation resolved. Clearly, the store system doesn't properly communicate with AT&T's billing system. The representative said that they get these calls all the time. So, clearly, corporate (not this store) has some work to do here to make the onboarding and first billing experience better.

So, store, I'm sorry for the 4 stars. I'd probably give you 5 if it was just you, but since you're all under the AT&T umbrella, and AT&T messed this up, I have to hold you a little responsible.”

“Brandon is the best. He is so knowledgeable and willing to help and assist with the process of setting up and transferring your data. I was treated when I walked in and the staff were very friendly and helpful resolving my issues. I was with another cell service provider and T-Mobile services by far met and exceeded my expectations. Thank you for everything!!!”

“Lost my phone and went in to find out about an insurance claim and Renzo was excellent! He knew all the answers to my questions and told me exactly how to go about getting everything I needed done. Then he helped me to get setup on a new phone. He has excellent customer service and a great personality. Thanks so much Renzo.”

“Elsie was a sweet lady, she was very attentive and patient! I'm sure the Metro PCS would appreciate her customer service because she went beyond measure for the 5 stars... I left came back she waited on me I was still on hold while she help other customers alone. Handled her skill-set very well. SHE MUST BE NEW BECAUSE THE OTHER DAY WAS TERRIBLE!!! :-{-:”

“Zabi was extremely helpful and knowledgeable today. I needed to figure out how to put updates on my phone so it would work in my CarPlay again. He was patient and kind. I want to give him recommendation for this kind treatment and his politeness to me. He also explained new phones and my options for new plans. This store has helped me a weak times in the past and they are all very professional and easy to work with, so thank you Verizon! .”

“I’ve worked retail a long time and really have respect for Jay and Enrique at this store. They helped me upgrade a phone yesterday, and the entire process was smooth and easy. This store was packed and chaotic but they handled it professionally and it was as good an experience and it could have been considering the conditions.”