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“I went in looking for a pair of shoes that I had in high school. The staff was very helpful and nice, especially Cara! She checked on me many times, helped me with all the pairs of shoes I was trying on, gave suggestions, And was overall very courteous and knowledgeable at her job. I really appreciated her making small talk with me as well because I don’t feel like I get that in stores all the time anymore. Overall, I went in to get one thing and I came out with many more all at an amazing price. Probably the best fan store I’ve been to, Especially thanks to Cara!”
“First time at Pure Barre Leesburg with my daughter, and the whole experience was beyond perfect! Our instructor, Dani was incredibly knowledgeable, attentive, and welcoming. She took the time to ensure proper form and made the entire class both challenging and fun. The studio atmosphere is warm and inviting, making it a fantastic experience for beginners and experienced fitness lovers alike. We had such a great time together and can’t wait to come back for our next class!”
“Do not missing stopping by when planning your trip downtown! Not only are their products high quality and I want to leave with the entire store every time I’m in there; but they have the most incredible team and kind ladies running the store!!”
“Huge thank you to Angie and Isabela for helping me pick out beautiful outfits as gifts for Christmas on Dec 23. I was at a loss for ideas for a family member and they were like personal shoppers helping me put together outfits. Huge success on Christmas Day. Isabela and Angie went out of their way to help and were professional, curious and were knowledgeable. Thank you so much!!!”
“Madisonbelle is a special women's clothing boutique in downtown Leesburg, VA. The selection of the latest styles in fashion is incomparable and I always find pieces that elevate every occasion. In addition, the premier jeans collection is hard to resist! Shelley (the owner) and her team of stylists provide a shopping experience that makes you feel like you are with friends. They are knowledgeable, courteous and offer honest advice! I highly recommend this women's boutique for anyone shopping for a special occasion look or just for fun and unique pieces.”
“I love this brand. Clothes made for women who are not a size 0.. Staff is so helpful and very friendly. I don't buy clothes anywhere else. There's a employee that is dark skined, ( I don't know her name so im sorry for the color reference) she's the best, so helpful and nice. I always look for her.”
“I liked my visit to this store. There is a variety of styles for mature and young women and the materials felt like good quality. I wish I had more time to check out the accessories, lots of bags and jewelery there. I purchased a few dresses and they look nice.”
“Fauzia is one of the best associates in this Khols. Makes my experience as a customer better every time I visit. She uplifts the company by making customers happy and comfortable.”
“Joe was very helpful, professional, and respectful. He explained the different options very thoroughly. I was confused about the company’s discount policy which was confusing but he also explained it well. Ryan was also helpful.”
“Joe was very helpful, professional, and respectful. He explained the different options very thoroughly. I was confused about the company’s discount policy which was confusing but he also explained it well. Ryan was also helpful.”
“This location is the best experience I've ever had when shopping. Upper management put the worse taste in my mouth when they decided to let Ms. Norma go. I know I had to have spent over $20k with in a year with her alone. I went up and down the east coast trying to experience other locations, but they didn't compare. My family came from W. Va /Woodbridge/DC all for her customer service. And you took my point system away. You should have kept the National Harbor location and put her there versus the Philly rude workers.”
“20260315 I stopped here to return something that I ordered online. The lady who processed my return was so nice and understanding. I'm not sure why the Lucky Brand clothing seems to run a bit smaller than the clothes sold at department store. Next time, I will have to order the clothes in 2 sizes.”
“As I have stated before, I shop this store over the traditional stores. The pricing is great, I get unique pieces in clothing and jewelry. Jocelyn was fantastic to interact with. She rang up my in store purchase and helped me order the most gorgeous pair of capris.”
“Ann Taylor has been my favorite for business casual for 5+ years. The fabrics hold up well after multiple washes, nothing shrinks or fades. Their petite line fits me perfectly — no tailoring needed. Customer service online and in-store is always helpful with returns/exchanges. Highly recommend for professional women.
Option 3: Specific Item Praise
★★★★★
Bought the Ann Taylor “Perfect Shirt” and “Audrey Pants” combo for interviews and they’re amazing. Wrinkle-resistant, comfortable all day, and looks polished. Sizing was spot-on based on their chart. The staff at the Dulles Town Center location helped me find the right pieces for my body type. 10/10 experience.
Option 4: Online Shopping Experience
★★★★★
Ann Taylor’s website is easy to use and shipping is fast. I ordered 3 dresses during their 40% off sale and all arrived in 2 days. Returns are free and hassle-free. The clothes look exactly like the photos online”
“Great deals at the outlet and the employees were pretty nice. When I visited, there was a 50 to 60% off sale on clearance which brought some items down from $60+ to less than $20. I really liked their selection and so did my mom who has been a LOFT customer for many years.”
“My wife and I shop at this store regularly, and we’ve always found the staff to be friendly and helpful—especially Skylar, the young lady at the front counter. She always greets us with a warm smile when we walk in and makes us feel genuinely welcome.
It’s refreshing to know there are still pleasant, personable people like Skylar working in retail—people who understand that good customer service means more than simply calling out, “Next!” A friendly smile and a few kind words can make all the difference. Skylar is a wonderful example of what great customer service should be.”
“I’ve visited this Old Navy twice and both times had different experiences. My first time was during the winter and for some reason it was not well stocked. This time around, a completely different story. I am guessing it has to do with sales but nonetheless I will keep coming back.”
“I've always enjoyed shopping at Gap because they often have great collections at reasonable prices. In the past, we made several purchases without ever comparing the in-store prices with those listed on the Gap website.
This time, however, I was looking for a specific item and had been regularly checking its price online. When I visited the store one weekend, I noticed that the cashier charged me a significantly higher price for the same product. I was confused, so I left the store and mentioned it to my husband. He suggested that I go back and show the cashier the price displayed on the website.
When I returned and showed them the online price, they initially said there was nothing they could do. I then told them I would like to return the product. Immediately, they agreed to match the online price and refunded the difference.
The same thing happened again last week. I found that several in-store prices were higher than the prices listed on the website. This time, before making any purchases, I shortlisted the products I wanted, checked their online prices, and asked the store to match them. They did, without any issue.
My takeaway from these experiences is simple: always check the online price before buying. It can save you a considerable amount of money.”
“i had the best experience at this specific true religion shop . the pieces they have are awesome and the manager andy was a great help in picking my clothes and finding the right size for me!! awesome guy & great management . will come again”
“Store was well kept. Maria was super helpful. I'm a XL Guy so when told her I needed something with a couple xx's she went to the back and found what I asked for. Great shopping experience.”
“Abigail is very nice and supportive staff member. She is very patient and always willing to help the customer. So thank you team brooks and specially Abigail luke 👍”
“It was my first time at this store and the staff were very helpful. I believe there were at least 4 salespeople working there.
Since this is higher end clothing, the prices are higher. Check their website to see the type of clothing/prices. They do have sale items at this store. On this visit the men’s Pima cotton t-shirts were on sale: 3 for $100.
They do have nice dressing rooms, but wasn’t able to get a photo of the larger/handicap accessible dressing room.”
““When it comes to Banana Republic, I’m truly speechless. I genuinely believe they offer the best clothing and the highest quality. I’ve been a loyal customer for decades, and this is my honest testimony. Highly recommended.””
“Almeta, at the Clarksburg location, provided some of the BEST customer service I have ever had. Friendly, fashionable, recommended an item to complete my outfit, and was just amazing.”
“The 4 stars go to Marina the manager at this location. We had a wonderful thoughtful discussion. She took my comment personally and she works hard to ensure customer service is a top priority.
The one star is for the customer service I did not experience in the store like the other customers inside. No one greeted me nor asked if I needed help. I received more help from customer than the sales clerk. The sales clerk kept interrupting our conversation to ask if the other customer was ok and needed anything. Not once asking if I needed help. When at the check out counter a different sales clerk looks at me and leaves the register for the other lady who ignored me to check me out. The lady checking me out only at that point asked if I found everything ok and I said no. No one stopped to ask me. I told her about how she interrupted my conversation with another customer multiple times. No response no nothing. I walked out.”
“Lacoste ,located in Leesburg is my favorite place for all my needs.This time I saved a lot because of many discounts 40%,50% and 70%.
The customer service doing great service and helping out with respect. Thank you.”
“The cashier, Sue was super nice and sweet to us. She communicated with us and it wasn't akward at all. My mother was also well taken care of. She was the nicest cashier i've seen in a while and that was refreshing.”
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“The most exceptionally curated vintage store with reasonable prices! I had such a great time looking around and got a few fantastic pieces. I can’t wait to go back :)”