“Amazing customer service! I always enjoy coming to this store. I have been a loyal customer for 3 years and the ladies here are amazing. They always help me whether it’s with my bill or for a new phone, with a smile on their face.”
“So my experience here started off on a low and ended with a high. All thanks to a certain T-Mobile representative named Sebastian!
Initial walk in, issues with T-Mobile rep Alex: When I walked in, there was a line to get service which was fine with me. After 10 minutes waiting this guy walks in and the Representative took him dismissing everyone's time who had been waiting. His name is Alex and he is extremely rude! Don't go to him, I tried to warn you. He is not friendly and his vibe is not welcoming! Alex will have everyone jump in front of you while you waiting just like he did us today. Again, don't go to Alex.
Experience changed, Sebastian: Sebastian came from the back of the store and I was instantly greeted. What's crazy is that Alex told him that someone else was next when I was the one that was next smh. Anyway, Sebastian took me and he was really knowledgeable and kind. You can tell that he really knows what he's doing and all the other Representatives go to him for questions about the phones from customers. Go to him with all your promotions, services, anything you need he can do with no problem! He is a great representative and more importantly a great person! Please give him a raise!
Overall: This store depends on who you have as your representative in order to give you an experience. If you want bad service, rude and an unwelcomed atmosphere, go to Alex. If you want an exceptional experience and a representative who is great with promotions going to get you good deals and care about all your needs, go to Sebastian.”
“I been here 3 times already for the same issue and no one was able to help me until today , Karla was so efficient and fix my issue right away , you need more employees like her”
“Rebekah did an amazing job with the upgrade. Me and my mom were helped in a timely manner on a super busy sunday night right before closing. Rebekah deserved that raise !!! Go see her if you need an upgrade or new service she's going to get you right !!!”
“My fiancé and I just purchased an iPhone 17 Max from Sowder Village Verizon. Our sales representative Zuhaib was very, knowledgeable, patient and friendly. He answered all of our questions and made the purchase easy and fun. I am looking forward to upgrading my phone with Zuhaib and Sowder Village Verizon this summer.”