U-Haul Moving & Storage of Manassas provides a full range of moving and storage solutions, including truck, van, and trailer rentals as well as self-storage units. The facility is consistently described as extremely clean, spotless, and meticulously clean, with particular mention of the bathrooms. The staff is noted as very polite, helpful, understanding, friendly, and accommodating, with experts who answer questions and go above and beyond for customers. The team works like a well-oiled machine, providing consistently amazing and great service. Customers appreciate the helpful assistance in person, which can sometimes resolve issues not shown correctly on the website. The location offers practical amenities like a loading dock, plenty of carts, ample parking, easy-to-access storage, and free ice cold filtered water. While most experiences are positive, there have been isolated mentions of billing overcharges. Overall, many customers highly recommend this facility for any storage or rental needs and state it is why they keep coming back.
No complaints with the actual company. I used the online app for everything and the only tweak I would like to see is the ability to pre register and have the references checked before arriving at the business. The longest part was checking in and being verified.
July 2024
The staff was very polite, helpful and understanding. The GM especially helpful after key i used to lock my storage didn’t work and helped all she could to unlock it! Extremely clean facility and I highly recommend this facility for any storage needs.
October 2023
Everything went as you would expect until my son took the trailer back and I saw the bill. We were charged an extra $30 for the extended day. Should have been $29 like the first day.No excuse for the overcharge!
