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“I’m 100% satisfied with my experience at Richmond Geeks. CiCi - who is fluent in both English and Spanish - fixed my Chromebook quickly and answered my questions patiently. The service was excellent and friendly. Highly recommend.”
“Terrell was amazing. He was completely knowledgable about both my cell phone servivce and connecting me to Direct TV and home internet. He was pleasant and patience!”
“On July 17, 2025, my Verizon angel, Heather, jumped through hoop and hoop to transfer data from my old phone to new one. I could never have done it without her. In addition, Heather helped me navigate the new phone's icons. I can't say how much I appreciate her patience and diligence to get the phone working for me. Thank you, Heather!”
“Went in thinking I needed to replace my charging port, but after about a minute of watching him give it a deep-clean he plugged it in and it was working like new. Wonderful service from this guy :)”
“We came in to change our plan and ended up deciding buy a new Samsung Galaxy 25 to replace my aging phone. True was extremely helpful and knowledgeable through the entire process and we thank him!”
“I have had my screen replaced multiple times and they always provide excellent customer service and the prices are very reasonable. I would definitely recommend them to anyone who needs their phone fixed or a case or screen protector etc.”
“SHOUT OUT TO CODY! Listen…I rarely leave reviews but THIS ONE I HAD TOO! First off my day started off extremely irritated because Verizon turned my service off when they weren’t supposed to. That irritated me so bad, so after multiple attempts of trying to get someone on the phone I had to go to the nearest store. Going into the store I was frustrated and I expressed my concerns to the in store agent CODY (long hair, colorful tattoos AMAZING!!!!).
It was a tad bit confusing but he listened to my entire story and said he’ll take it over . I’m trying to keep the review short but I’m full of gratitude. We legit probably spend 1hr and a half going back and forth with representatives trying to keep get my service back on. I mean Cody legit had patience like never before, he remembered his training, repeated my situations to different (some were rude) to make sure I was heard , staying calm, being respectful and SHOWING EMPATH! I mean…..I stay quiet for the most part because I HIGHLY upset but Cody stayed calm! He fought and advocated for me. After some time, a rep name Jen was able to restore my service!!!!
Some may say this is a small gesture or this isn’t a big deal relax, but after SURVIVING a situation where I wasn’t fought or advocated for, Cody’s empathy and character gave me hope. It added a seed into my healing journey. No exaggeration! He needs a raise. But even still money can’t compare to the gratitude that’s MUCH appreciated.You deserve everything you want & need in life Cody! I wish I can describe into more words but it will come back to you in tenfolds Cody!!! You’re a gem in this crazy world! Hold on to that!
Signed, a grateful & renewed girl!”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“Hey YALL need to come down on 5300 Chamberlayne road with my boy Joe and he definitely will get right and up running with no problem have u a new phone service with cricket”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“Came in for a cracked screen from running over my iPhone 11 with a forklift at work . Was told it would take 15 min . Went to the corner store came back he was done . He knows what he’s doing and the price is way lower than the competition. Mind you I didn’t even asked the price . I had assumed 1 something from other places. Plus it’s black owned.”
“Jay really saved my day! Went to one store couldn't get what I needed done, come here and all is well when done. Hope she's ready to accept a tip. Customer service and knowledge of my problems was amazing!”
“Best Boost Mobile in Richmond. They have the best customer service and anything I ask for they will be able to help me. Also have all types of accessories for all phones.”
“I went to this at t to get my niece a new phone the sales person daytron was very nice and knowledgeable about all the promotions they had going on at the time he was very friendly! I will definitely come back and see him if I need anything else with my account”
“I recently had a phenomenal customer service experience with David F. during the purchase of my new phone. He was extremely thorough, patient and helpful. He handled everything I needed done and even followed up with me the next day to see if I had questions or needed additional help. I can’t recommend him enough. Truly top notch!”
“The place is in a shopping center so great location if you need to grab other things while visiting. Anna and her brother were awesome I got a new phone today and she asked me what I could afford and gave me a deal. Service was fast. I recommend this location”
“I just went to get 3 upgrades, 2 new lines and 15 accesories! the people that attended me were awesome! Jeanny, Denise and Brittany. They explain me everything really clear and they had the patience to do it thats why the 5 stars!”
“The same day I went to Staples Mill location. The gentleman (Bryant) was OUTSTANDING ??He took time to fix my problem and I purchase a Notebook from him. To BAD YOU DON'T HAVE MORE BRYANT.??”
“We have been to many verizon stores, both corporate and retail and talked to representatives on the phone to resolve different issues. We finally landed at the Victra store on South Laburnum Ave and met with Dymon. He is the best. He is professional, knowledgeable, and so very helpful. He explains things well. He resolved the issues. He deserves a raise.”
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“I have had the ultimate experience with the store manager, Terrell. He went over and above to assist me with my phone and its issues. I would have never been able to complete the set up without him.”