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“Jason has been great! I’ve come to Mr. Fix for years and I can’t express enough how not only the convenience as far as time management and care they put into my device. My phone should’ve been gone many years ago, but here it is still standing because of Mr. Fix!”
“Brandon worked with me patiently as long as I needed and fixed my email issues and your incoming calls silenced issue. He was kind and courteous. Friendly patient and helpful. Highly recommend this store!”
“Monae was perfect for my Verizon matter. She worked extremely hard to clear up my account issue. Truly need more of her in this world of work. Thanks again for much needed support”
“The sales associates were very friendly and helpful. Aziz at the Willow Lawn location in Richmond, VA is the best. I would recommend you go to him because he will go beyond to get you all the help you need and discounts”
“The store was not crowded but we had to wait about 15 minutes to get service. They completed our transaction with no issues. I have been with AT&T for 5yrs. I have not had any bad service.”
“Cracked my iPhone 14 and came across this shop on google. I was a little nervous at first because my phone was putting up a fight, but Justin got the job done. Great customer service and fast work.”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“Aubrey is a top notch sales rep .I had trouble with my account from the day I opened it at staples mill rd store and it was 57 days ago.i came into the chamberlayne rd store to see if someone could help me .Aubrie had my account straightened out in less than 10 minutes.
On top of that she is very helpful and professional.
She will be my go to contact in the future.
Kudos to her ND she gets a 10 out of 10 from me.
Your customer
John pierce”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“I purchased a new phone and watch at this location. We were lucky to get helped by David Fritzson because BOY, DID HE! He helped me tremendously with all my questions, was knowledgeable and quick, gave us suggestions on savings, but not in a slimy please-let-me-get-out-of-here kind of way. Phones are so important to our daily lives, so it’s a big deal. I have the utmost appreciation for David for facilitating our new purchases. Highly recommend! Thank you!!! ? ? ? ? ?”
“Archie made my transition to a new phone seamless. So professional store is very nice will always come back to this verizon store the knowledge here far exceeds other verizon stores we have used in past”
“Best Boost Mobile in Richmond. They have the best customer service and anything I ask for they will be able to help me. Also have all types of accessories for all phones.”
“Dude really saved me major time and hassle. I went to one other location and they were unable to help, but this man said no problem I do this all the time and he did it.
Ported two numbers and moved two lines over for a total of 4.
If you have totalwireless and or need phone repairs. I would come here. Anytime I'm in the area and I need something phone related I will come here. I would rate higher than 5 stars if possible.”
“Erick was wonderful very knowledgeable. Went above and beyond to assist us with our needs. As well as Jobanny did a wonderful job. Glad to see those smiling faces again.”
“Erica was so hopeful in getting me set up with a phone replacement and helping to restore some previous used apps and getting things set back in motion for me. I really appreciate Erica for going above and beyond”
“The same day I went to Staples Mill location. The gentleman (Bryant) was OUTSTANDING ??He took time to fix my problem and I purchase a Notebook from him. To BAD YOU DON'T HAVE MORE BRYANT.??”
“Fast service, extremely polite and kind, and good prices. Marcia was so helpful and sweet to me, my boyfriend and friend. We came in last minute and she went out of her way to help us. Thank you Marcia!! :)”
“Shout out to Henry who took my call and the awesome lady who let me hug her after dropping off years of boxed, original Cricket phones my father had stored. I had to clean out his estate and didn’t know where to begin. THANK YOU, Cricket!”
“I just went to get 3 upgrades, 2 new lines and 15 accesories! the people that attended me were awesome! Jeanny, Denise and Brittany. They explain me everything really clear and they had the patience to do it thats why the 5 stars!”
“The team at this location consistently demonstrates exceptional proficiency and a comprehensive understanding of both the product offerings and ongoing promotional initiatives. The General Manager is readily accessible and highly attuned to customer needs and concerns.”
“DeShon is the man!
While I was waiting, he acknowledged me and made me feel welcome while he patiently helped an older gent get his phone working.
I needed to update my sim card to my new phone and he figured out the problem, interacted with tier 2 support and still managed to get me out in 10 minutes.
I def know where I am getting my next phone!”
“Sad to see ppl leave bad comments because they don't understand policies or simply upset because they break their own phones or can't use their own phone blocked because they owe money from their previous carrier. Jose was very professional and went above and beyond to explain services and my purchase. Very hard to work to retail these days and please very nasty ppl. Saw that myself during my visit smh. Thank you Jose!”
“My salesperson was William Blon and I can't tell you how patient and courteous he was with me. He stayed late and went above and beyond to help me with a very difficult situation. Many thanks for all your help!”
“First of all, the staff here are excellent. They leave you alone and don’t bother you like typical places. I and many of my friends hate being pestered the whole time we visit a retail store.
Not this place, this place seems to respect your experience, and they let you shop. I was just greeted at the door and everybody else was nice but unintrusive, while still being attentive. And when you do actually need someone, they’re there, and very helpful. This Best Buy is further away for me, but it is now my favorite place to shop for nerd stuff.”
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“I’ve been coming to this repair shop for a long time, and they’ve never let me down. This time, Cici helped me replace my phone screen, and she did an amazing job. She was incredibly kind, professional, and made the whole process quick and stress-free. One thing I really appreciated was that she’s fluent in both English and Spanish, which made communication so easy and welcoming. My phone looks brand new, and the quality of her work exceeded my expectations. It’s hard to find a repair shop you can truly trust, but this place has consistently provided excellent service every time I visit. I highly recommend coming here if you need any phone repairs you’ll receive great customer service and quality work every time.”