Victra is a Verizon Authorized Retailer in Richmond, VA, striving to create the best possible experience. The staff is described as excellent, knowledgeable, dedicated, helpful, kind, respectful, and warm. They offer a full range of wireless devices and provide efficient, quick service. Consultants create a welcoming atmosphere, handle customers with precision and professionalism, and are eager to share knowledge. The store provides one of the better experiences at a non-corporate Verizon location, leading customers to state it is their store and that they will be coming back for future needs.
Went to Verizon on Laburnum with my dad to get help with his phone. DeShon was great!! He took the time to show my dad what he needed an was very patient with him. BIG shout out to DeShon for his AWESOME customer service!! Thank you
April 2026
Spent three different days trying to switch plans and getting new devices for myself and my partner. The bureaucracy around Verizon systems was insane but Kanyia was absolutely spectacular.
March 2026
Only two associates, and my particular case held up the line as a result but Deshon & Kyiana are really lovely and helpful people.
Just moved back to the city and spent 3 days and over 9 hours on the phone with customer service to setup a fios install
