“I have several banks that I currently use for personal and business. The customer service at this bank is leagues above the others, this is the Chick-fil-A of banking.”
“I prefer to use this branch as their turnover is pretty fast. Also, Staff are so nice and helpful. I haven't talked to personal banker yet. However, tellers at this branch are super nice. bank is clean and modern too.”
Open 24 hours
5630 Hopkins Road, Richmond“Has always been a awesome credit union to do any type of business with never have had any type of negative business with and have been dealing with this Bank for over 30 years always been an awesome bank for me personally no problems at all.”
Open 24 hours
9601 Amberdale Drive, Richmond“The staff here is very friendly. I went in with my baby boy today and everybody was loving him. A little advice is don't go there as soon as they open as there is a line waiting. They definitely take care if all of your needs and you don't feel like you're rushed!”
“I’m in the middle of purchasing a house. Paperwork, paperwork. The teller here at the Meadowbrook (N. Chesterfield,VA) location…JAYLAL (Teller) was so helpful. She not only run copies off for me of my checking account, but also stamped and signed them for me also. Just wanted you to know she is very knowledgeable and went above and beyond to help me out. What an asset to this branch. Thanks again, Eddie Upchurch”
9AM - 5PM
4830 US-1, North Chesterfield“5 stars for Diamond at this Truist branch! I had a deposit issue and was extremely upset about it. Truist customer service was no help whatsoever and literally told me to call the branch. Diamond was so calm and went out of her way to make sure I understood how it happened and what to expect going forward. She double checked what she told me against the bank policy, reading it aloud to me, to ensure she had given me the correct information. She even called me back to give me an additional option if my deposit wasn’t available the next day. While I may still have concerns regarding Truist as a bank I know that I can now count on Diamond if I have concerns that need to be addressed. Branch manager…Give this woman a raise!”
“I'm a store manager for a nearby retail store and was having an issue with receipts for my deposits. I spoke with Jennifer and she tried multiple ways to help me until she found a solution that would work for me. She was kind and extremely helpful. On top of her customer service abilities she was able to get me what I needed right away and met me at the door ready to go. I always have a busy schedule and little time to spare so I'm a so grateful for Jennifer's help. Great job!”
9AM - 5PM
7500 Boulder View Dr, North ChesterfieldOpen 24 hours
10831 Midlothian Tpke, Richmond
“Never had a bad experience with this branch. Everyone is polite, friendly, and helpful. The branch manager, Rachelle Southers, is very personable, attentive, and great at following up in a timely manner. I'm a happy customer, for sure.”